ALLAN FIGUEROA
Rocklin,CA
Summary
Results-oriented professional with over 10 years of experience in customer service, leading a team, employee develpment, and performance management. Strong influencing skills and the ability to resolve conflict resolution.
Overview
15
15
years of professional experience
Work History
Project Manager
Cox Communications
Rocklin, CA
08.2021 - Current
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Built and established strong partnerships with teams, sales and contractors.
- Made changes to project scope and implemented the most effective change to keep project up-to-date.
Real Estate Agent
Better Homes and Gardens Real Estate
Rocklin, Ca
11.2020 - 08.2021
- Negotiated, facilitated and managed real estate transactions.
- Actively follow-up with prospects and hot leads.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate.
Solutions Manager
Verizon Wireless
Phoenix, Az
10.2017 - 12.2019
- Co-managed 15-20 Sales Representatives.
- Employee development, coaching, performance measures, interviewing, hiring, training.
- Managed Key Performance Indicators such as growth, customer retention and profitability
Business Specialist
Verizon Wireless
Phoenix, AZ
05.2016 - 09.2017
- Consulted with business customers and presented solutions to help businesses streamline expense management and optimize cash flow.
- Outlined company products and services, identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
- Prospected for new customers by cold-calling, referral, and events.
- Provided training to district employees, sales representatives and management.
Solutions Manager
Verizon Wireless
Phoenix, AZ
08.2015 - 04.2016
- See above description for solutions manager position.
Sales Representative
Verizon Wireless
Phoenix, AZ
04.2009 - 07.2015
- Meet and exceeding monthly quotas.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and retain business.
Education
Bachelor of Science - Business Management
California State University - Long Beach
Long Beach, CA05.2007
Skills
- Excellent written and verbal communication skills
- Ability analyze and interpret data
- Employee development
- Excellent conflict resolution skills
- Employee coaching
- Experience with direct reports
Timeline
Project Manager
Cox Communications
08.2021 - Current
Real Estate Agent
Better Homes and Gardens Real Estate
11.2020 - 08.2021
Solutions Manager
Verizon Wireless
10.2017 - 12.2019
Business Specialist
Verizon Wireless
05.2016 - 09.2017
Solutions Manager
Verizon Wireless
08.2015 - 04.2016
Sales Representative
Verizon Wireless
04.2009 - 07.2015
Bachelor of Science - Business Management
California State University - Long Beach