Allan Garcia

• Monitor 700+ active disability claims, maintaining 100% compliance with processing timeliness

• Conduct in-depth reviews of medical exam documentation to ensure compliance with federal medical/legal standards

• Process and authorize compensation to injured claimants/survivors ranging from medical, intermittent,

reimbursements and schedule award payments.

• Lead and engage in internal and external communication with cross functional teams providing updates, case

statuses, risks, and strategize solutions.

• Analyze and evaluate medical and factual evidence, reports, and documents to make case approval/denial decisions.

• Consult with clinical staff to provide and update ICD9/ICD10 coding for medical diagnosis, and authorizations.

• Utilizes Integrated Federal Employee’s Compensation System (IFECS) and excel spreadsheets to provide case

updates and maintain timely case decisions and updates.

• Evaluated claims for accuracy and compliance with federal regulations.
• Coordinated with medical professionals to obtain necessary documentation for claims processing.
• Analyzed complex cases to determine eligibility and appropriate benefit amounts.
• Conducted training sessions for new examiners on procedures and best practices.

• Managed 24/7 dispatch operations handling 150+ emergency calls daily with 99.9% call-logging accuracy.
• Entered caller information into the CAD (Computer Aided Dispatching) system up to 60 times a shift.
• Verified outstanding warrants with local, state, and federal law enforcement agencies.
• Reduced average response time by 22% through optimized dispatch protocols and real-time traffic data integration.
• Provided Pre-Arrival instructions to callers in emergency situations using the National Academies of Emergency Dispatch (NAED) standards.
• Maintained and updated comprehensive records of calls and incidents to assist in operational efficiency.

• Led a security team of 14 personnel to manage harbor security for assets valued over $9M, achieving 100% compliance during inspections.
• Managed perimeter security and access control for 2,000+ daily visitors, reducing security infractions by 30%.
• Served as Assistant Team Leader for Law Enforcement Operations, conducting over 50+ patrols and responding to base emergency calls.
• Managed daily activities of 100+ inmates, ensuring compliance with strict safety regulations and procedures.