Allan J. Elysee
Dallas
Summary
Customer Success & Implementation Professional with 6+ years of experience in EdTech, SaaS, and enterprise operations. Proven ability to lead district-wide platform deployments, improve adoption rates, and strengthen stakeholder engagement. Skilled in CRM optimization (Salesforce, HubSpot, Frontline) and delivering measurable results such as 94%+ retention, 95% satisfaction scores, and 40% higher adoption rates. Adept at aligning cross-functional teams, managing renewals, and building scalable onboarding and training programs.
Overview
11
11
years of professional experience
Work History
Program Operations & Engagement Coordinator
Aldine Independent School District
Houston
08.2024 - 08.2025
- Directed family and community engagement across 15 schools, boosting student participation by 30%.
- Designed and executed district-wide events with budgets of up to $500, strengthening family partnerships.
- Implemented workflow improvements that increased reporting accuracy for leadership.
- Collaborated with cross-functional teams to align engagement programs with district success goals.
English Teacher & Digital Learning Specialist
Aldine Independent School District
Houston
05.2019 - 07.2025
- I taught over 100 students while leading EdTech adoption initiatives for more than 200 educators.
- Rolled out platforms (Frontline, Amplify, IXL, Renaissance), and achieved 40% higher teacher adoption.
- Integrated Salesforce CRM across eight departments, boosting record accuracy by 25%.
- Partnered with district leadership to bridge classroom needs with admin goals, driving an 18% increase in test scores.
Customer Success Account Manager
American International Group (AIG)
Remote
01.2020 - 02.2021
- Managed a portfolio of 40+ enterprise accounts, with a 94% renewal rate.
- Resolved 85% of escalations within SLA, maintaining 95% customer satisfaction.
- I built account growth reports that drove a 12% expansion in revenue.
- Streamlined client communications through SaaS tools to improve retention and service delivery.
Sales Account Manager & Recruitment Specialist
T-Mobile Inc.
Houston
04.2014 - 01.2020
- Exceeded quarterly sales targets while contributing to a 12% client retention lift.
- Executed recruitment campaigns, attracting 500+ candidates quarterly, and reducing time-to-hire by 20%.
- Optimized Salesforce CRM for pipeline management, improving lead conversion rates.
- Produced reporting dashboards that supported performance tracking for a 15-member team.
Enrollment & Engagement Coordinator
Clark Atlanta University
Atlanta
04.2016 - 05.2018
- Increased student enrollment by 20% through targeted outreach and recruitment strategies.
- Coordinated campus events with budgets of up to $10K, improving prospective student conversion.
- Delivered presentations to students and families, enhancing program visibility.
- Partnered with faculty and student organizations to expand recruitment reach and engagement.
Education
Bachelor of Science - Political Science
Clark Atlanta University
Atlanta, GA05-2017
Skills
- Churn Mitigation
- CRM Optimization
- Customer Health Scoring
- Customer Success
- Data Analysis
- EdTech Deployment
- Implementation
- Onboarding
- Playbook Development
- Project Lifecycle Management
- QBR/EBR
- Renewals & Expansion
Core Wins
- Rolled out 4+ EdTech platforms to 200+ educators, achieving 40% higher adoption rates through peer-led training.
- Managed 40+ enterprise accounts with 94% retention, 95% CSAT, and 12% expansion revenue growth.
- Improved CRM data accuracy by 25% across 3,000+ records by optimizing Salesforce workflows.
- Designed customer playbooks that reduced time-to-value (TTV) by 30%.
Timeline
Program Operations & Engagement Coordinator
Aldine Independent School District
08.2024 - 08.2025
Customer Success Account Manager
American International Group (AIG)
01.2020 - 02.2021
English Teacher & Digital Learning Specialist
Aldine Independent School District
05.2019 - 07.2025
Enrollment & Engagement Coordinator
Clark Atlanta University
04.2016 - 05.2018
Sales Account Manager & Recruitment Specialist
T-Mobile Inc.
04.2014 - 01.2020
Bachelor of Science - Political Science
Clark Atlanta University
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