KYLE POON
New York,NY
Summary
Strategic renewals leader with a proven track record at ClickUp, driving record-high renewal rates through strategic churn mitigation and effective contract negotiation. Expert in cross-functional collaboration and team coaching, leveraging Salesforce CPQ and KPI analysis to enhance performance and achieve ambitious revenue targets.
Overview
5
5
years of professional experience
Work History
Manager, Renewals
ClickUp
01.2022 - Current
- Led and scaled a team of 5 RMs overseeing $120M+ in global ARR.
- Built and scaled all core team processes, including renewals forecasting, escalation management, and churn mitigation playbooks.
- Partnered cross-functionally with Sales, Customer Success, Legal, and Deal Desk to drive high-impact renewal outcomes and resolve blockers.
- Achieved record-high renewal rates by introducing segmentation-based strategies and implementing save workflow to passive churn.
- Drove team performance using KPI dashboards and weekly reporting; lead structured 1:1s, pipeline reviews, and training programs.
- Trusted stakeholder to executive leadership on renewals strategy, data insights, and pricing/discount policy.
Senior Renewals Manager
ClickUp
01.2022 - 01.2023
- Managed a high-volume book of Mid-Market and Enterprise renewals, owning full-cycle negotiation for contract expansions, reductions, and saves.
- Negotiated pricing, contract terms, and multi-year deals; consistently exceeded quarterly net revenue retention targets.
Renewals Manager
ClickUp
01.2021 - 01.2022
- One of the first members of the Renewals Team; helped define team processes and early playbooks.
- Built scalable internal systems to manage a high-volume book of SMB, Mid-Market, and Enterprise renewals.
Education
BACHELOR'S DEGREE - Marketing
Bridgewater State University
01.2018
Skills
- Renewals Strategy
- Contract Negotiation
- Churn Mitigation & Expansion
- Team Leadership & Coaching
- Cross-Functional Collaboration
- Escalation & Risk Management
- Change Management
- Salesforce CPQ
- Tableau
- Renewals strategy
- Contract negotiation
- Revenue forecasting
- Churn mitigation
- KPI analysis
- Customer success
Websites
Timeline
Manager, Renewals
ClickUp
01.2022 - Current
Senior Renewals Manager
ClickUp
01.2022 - 01.2023
Renewals Manager
ClickUp
01.2021 - 01.2022
BACHELOR'S DEGREE - Marketing
Bridgewater State University
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