Allan Perez
Fleming Island
Summary
Dynamic professional with a proven track record at ADT Security, excelling in technical troubleshooting and customer relationship management. Adept at installing and maintaining security systems, I leverage strong problem- solving skills to deliver exceptional service and ensure client satisfaction. Committed to enhancing team collaboration and driving operational success.
Overview
17
17
years of professional experience
Work History
Virtual Installation Technician
ADT Security
05.2019 - Current
- Installed and maintained security systems, including cameras, access controls, and sensors.
- Reviewed customer data to identify issues and propose effective solutions.
- Documented customer interactions to track requests, problems, and resolutions.
- Provided technical support services through phone, email, and virtual assistance.
- Followed up with customers regarding complaints, fraud alerts, or system issues.
Driver
Uber Technologies Inc
San Francisco
09.2016 - 05.2019
- Assisted passengers in boarding and disembarking vehicles while ensuring secure luggage storage.
- Inspected vehicle pre- and post-trip to evaluate performance and identify maintenance needs.
- Planned optimal routes, reducing delays and enhancing time efficiency.
- Engaged with customers to address needs and enhance satisfaction.
- Delivered goods and services promptly and in excellent condition.
Video Teller -Call Center Agent
Bank of America
Jacksonville
09.2015 - 08.2016
- Delivered exceptional customer service during all transactions with professionalism and friendliness.
- Handled telephone inquiries regarding banking products, including checking, savings, loans, and lines of credit.
- Executed wire transfers, stop payments, and account transfers swiftly and accurately.
- Rapidly prepared customer cash and change orders for ATMs to ensure availability.
- Conducted special service transactions, including ordering checks and processing stop payment requests.
- Identified and mitigated potential fraud risks in transactions through diligent monitoring.
- Maintained a professional demeanor while addressing customer needs and inquiries effectively.
Sales Associate
Water Boy, Inc
Bradenton
05.2008 - 07.2015
- Cultivated positive customer relationships through friendly greetings and superior service.
- Assisted customers with inquiries, issues, and complaints in person and over the phone.
- Maintained accurate sales records to support operational efficiency.
- Collaborated effectively with peers and upper management to drive team success.
- Utilized pallet jacks and forklifts for efficient movement of large items in warehouse.
- Monitored cleanliness and functionality of work areas, ensuring safety by removing obstacles.
Education
GED -
Farabundo Marti
Cuba01.2002
Security System Tech Certified -
ADT
Jacksonville, FLSkills
- Team collaboration
- Installation expertise
- Attention to detail
- Logical thinking
- Technical troubleshooting
- Customer relationship management
- Effective communication
- System configuration
- Remote support
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Virtual Installation Technician
ADT Security
05.2019 - Current
Driver
Uber Technologies Inc
09.2016 - 05.2019
Video Teller -Call Center Agent
Bank of America
09.2015 - 08.2016
Sales Associate
Water Boy, Inc
05.2008 - 07.2015
GED -
Farabundo Marti
Security System Tech Certified -
ADT
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