Allan Renato Fernandez Alvarez
Davie
Summary
Motivated customer service representative with a focus on maintaining customer satisfaction and contributing to the overall success of the company. Strong in analytical thinking, organizational skills, and communication. Committed to problem-solving and implementing best practices to enhance business operations and drive sales.
Overview
14
14
years of professional experience
Work History
Sales Associate
Xfinity Store by Comcast
03.2020 - Current
- Provide excellent customer service, achieving sales targets and contributing to store growth
- Maintain store operations, ensuring it is properly stocked and organized
- Assist with store opening and closing procedures, and handle cash register operations
- Support team members in training and development for improved performance
Sales Associate
Go Wireless by Verizon
11.2015 - 12.2020
- Delivered exceptional customer service, consistently exceeding sales goals
- Educated customers on various products and services to help them make informed decisions
- Managed inventory, ensuring all products were properly stocked and displayed
Customer Service Representative
Convergys by DirecTV
12.2010 - 10.2015
- Assisted customers with troubleshooting, billing inquiries, and service cancellations
- Provided clear and concise information to resolve customer issues, enhancing satisfaction
Education
0620 Adjuster-All Lines -
Education Services and Consulting
Fort Lauderdale, FL12.2019
ESOL Program - English for Speakers of Other Languages
Broward College
Davie, FL01.2014
High School Diploma - undefined
Colegio CED-IECA
01.2006
Skills
- Customer Service Excellence
- Business Development
- Sharp Problem Solving
- Store Opening and Closing Procedures
- Multitasking
- Time management
Languages
English: Second Language
Spanish: Primary Language
Timeline
Sales Associate
Xfinity Store by Comcast
03.2020 - Current
Sales Associate
Go Wireless by Verizon
11.2015 - 12.2020
Customer Service Representative
Convergys by DirecTV
12.2010 - 10.2015
ESOL Program - English for Speakers of Other Languages
Broward College
High School Diploma - undefined
Colegio CED-IECA
0620 Adjuster-All Lines -
Education Services and Consulting