Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allan Wu

Honolulu,HI

Summary

Skilled Network Technician Adept at rapidly and expertly addressing network faults for quick recoveries. Proponent of comprehensive preventive maintenance plans to prevent hardware and software faults. Ready to minimize disruptive technical issues and instantly respond to unforeseen networking faults.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Help Desk Team Lead

Red Cross Power BI/RAST, Hawaii - Pacific Region
01.2021 - 06.2023
  • Customer Service serving customers as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Network Technician

Smart City Networks, Hawaii
02.2023 - 05.2023
  • Improved network reliability by troubleshooting and resolving hardware and software issues.
  • Enhanced system performance by conducting regular network maintenance and updates.
  • Collaborated with team members for successful implementation of large-scale network projects.
  • Reduced downtime by proactively identifying potential network issues and implementing preventive measures.
  • Assisted in the design and installation of new network infrastructure, resulting in increased efficiency.
  • Provided exceptional customer service by promptly addressing user concerns and technical issues.
  • Developed comprehensive documentation to streamline future troubleshooting efforts and improve team collaboration.
  • Conducted thorough network assessments to identify areas for optimization and growth opportunities.
  • Implemented remote monitoring tools to efficiently track system performance and address issues as they arose.
  • Optimized wireless networks through strategic access point placement, enhancing connectivity throughout the facility.

COVID-19 Vaccinator

Na Kahu Malama Nurses, Inc.
01.2021 - 02.2022
  • Increased patient satisfaction by delivering efficient and accurate COVID-19 vaccinations in a timely manner.
  • Ensured proper vaccine storage and handling, maintaining the efficacy of doses administered to patients.
  • Collaborated with healthcare team members to manage high-volume vaccination clinics, resulting in smooth operations and minimal wait times.
  • Educated patients on the importance of vaccination, addressing concerns and providing accurate information about possible side effects.
  • Adhered to strict safety protocols during vaccine administration, minimizing potential risks for patients.
  • Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
  • Demonstrated excellent communication skills when interacting with diverse patient populations, fostering trust and alleviating anxiety regarding the vaccination process.
  • Assisted in coordinating vaccine distribution efforts, effectively allocating resources and managing supplies for optimal clinic performance.
  • Enhanced patient experience by creating a comfortable environment for COVID-19 vaccinations, addressing individual needs and concerns with empathy.
  • Contributed to ongoing quality improvement initiatives by providing feedback on processes and procedures related to vaccine administration.

Pharmacist

CVS HEALTH CORPORATION
02.2009 - 05.2020
  • Improved patient outcomes by providing comprehensive medication therapy management and counseling.
  • Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
  • Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.

Education

Associate of Science - Computer Science

University of Hawaii System, Leeward Community College
Pearl City, HI
12.2020

Bachelor of Science - Pharmacy

Oregon State University
Corvallis, OR
08.1997

Skills

  • Python
  • Hardware Inventory Management
  • User Training
  • Regulatory Policy Enforcement
  • Helpdesk Administration
  • Preventive Maintenance
  • Network Configuration
  • Networking Hardware Installation
  • Wireless Networking
  • Mobile Device Management

Certification

  • Cisco Certified Network Associate (CCNA), 2026-01-01
  • (ISC)2 Certified in Cybersecurity, 1074472, 2025-01-01
  • CompTIA Security+ ce, COMP001021834189, 2024-07-01
  • CO-ICS-Basic Logic & Programming Level 1
  • CO-ICS-Help Desk
  • CO-ICS-Software Developer Specialist

Timeline

Network Technician

Smart City Networks, Hawaii
02.2023 - 05.2023

COVID-19 Vaccinator

Na Kahu Malama Nurses, Inc.
01.2021 - 02.2022

Help Desk Team Lead

Red Cross Power BI/RAST, Hawaii - Pacific Region
01.2021 - 06.2023

Pharmacist

CVS HEALTH CORPORATION
02.2009 - 05.2020

Associate of Science - Computer Science

University of Hawaii System, Leeward Community College

Bachelor of Science - Pharmacy

Oregon State University

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