Autodesk Products
Daniel Goyer
Zachary
Summary
Dynamic with extensive experience in network support and equipment repair. Recognized for mentoring junior staff and utilizing analytical skills to identify trends that foster continuous improvement in Helpdesk operations.
Problem solving and user satisfaction is my passion!
Overview
16
16
years of professional experience
1
1
Certification
Work History
Help Desk Team Lead
Sigma Engineers and Constructors
01.2018 - Current
- Led team in resolving technical issues, enhancing overall efficiency and user satisfaction.
- Mentored junior staff, fostering skill development and improving support response times.
- Implemented new ticketing system, streamlining issue tracking and resolution processes.
- Analyzed support metrics to identify trends, driving continuous improvement in service delivery.
- Managed escalated issues effectively, maintaining client relationships through proactive communication and solutions.
- Served as a primary point of escalation for challenging technical problems requiring advanced troubleshooting skills.
- Assisted in the successful migration of company-wide software upgrades while minimizing user downtime.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Warehouse Specialist
SGS Petroleum Service
06.2017 - 12.2017
- Operated forklifts and pallet jacks to safely transport materials across warehouse zones.
- Loaded and unloaded items from and to shipping containers and vessels.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Warehouse Manager
Zachary Feed and Garden Supply
08.2014 - 06.2017
- Oversaw daily warehouse operations, ensuring efficient material handling and timely order fulfillment.
- Managed inventory control processes, reducing discrepancies through systematic audits and real-time tracking.
- Trained and mentored staff on safety protocols and best practices in warehouse procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced operational downtime.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Kennel Technician
Zachary Animal Center
01.2010 - 12.2014
- Administer daily care routines for animals, ensuring health and well-being.
- Maintain cleanliness and sanitation of kennel facilities to promote safety.
- Monitor animal behavior and report any changes to veterinarians or supervisors.
- Assist in administering medications as directed by veterinary staff.
Education
Associate of Science - Information Technology
ITI Technical College
Baton Rouge, LASkills
- Empathy and patience
- Problem resolution
- Ticketing system expertise
- Incident management
- Active directory
- Ticket tracking
- Software troubleshooting
- Network support
- Equipment Repair
- Remote support
Certification
- Certified in +A
Software
NinjaOne RMM
Manage Engine
Veeam Backup and Restoration
AVEVA Laser Registration
Bluebeam PDF
Timeline
Help Desk Team Lead
Sigma Engineers and Constructors
01.2018 - Current
Warehouse Specialist
SGS Petroleum Service
06.2017 - 12.2017
Warehouse Manager
Zachary Feed and Garden Supply
08.2014 - 06.2017
Kennel Technician
Zachary Animal Center
01.2010 - 12.2014
Associate of Science - Information Technology
ITI Technical College