Zion Crawford
Rincon ,GA
Summary
Experienced with managing help desk teams and providing technical support. Utilizes excellent communication skills to ensure smooth team operations and user satisfaction. Knowledge of troubleshooting, team leadership, and customer service.
Knowledgeable Desired Position with strong background in leading help desk teams. Successfully managed support operations, ensuring timely resolution of technical issues and improving user satisfaction. Demonstrated expertise in team collaboration and problem-solving.
Overview
6
6
years of professional experience
Work History
Help Desk Team Lead
Amazon
Pooler, GA
09.2025 - Current
- Led support team in resolving technical issues efficiently and effectively.
- Developed training materials to enhance team onboarding and performance.
- Streamlined ticketing processes, improving response times for customer inquiries.
- Mentored junior staff to foster skill development and operational excellence.
Pharmacy Cashier
CVS
Pooler, GA
01.2023 - 06.2023
- Processed transactions accurately and efficiently at point-of-sale system.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and debit payments following company policies.
Customer Service Representative
Zion’s Learning Academy
Savannah, GA
08.2019 - 01.2022
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Assisted in managing student records and enrollment processes to ensure accuracy.
- Collaborated with team members to enhance communication and service delivery.
- Collaborated with team members to streamline communication processes.
Education
Diploma -
New Hampstead High School
Bloomingdale 05.2023
Skills
- Empathy and patience
- Problem resolution
- Ticketing system expertise
- Incident management
Timeline
Help Desk Team Lead
Amazon
09.2025 - Current
Pharmacy Cashier
CVS
01.2023 - 06.2023
Customer Service Representative
Zion’s Learning Academy
08.2019 - 01.2022
Diploma -
New Hampstead High School