ALLANA ALARCON
The UPS Store Inc.
Phoenix,AZ
3
years of professional experience
Motivated and creative professional with a bachelor’s degree in Marketing and experience in graphic design, customer service, and team leadership. Skilled in managing daily operations, working with customers, training employees, and creating visual content using Adobe design software. Organized, dependable, and quick to learn, with the ability to work independently and handle multiple responsibilities in fast-paced environments.
Work History
Lead Associate
1 Year 1 Month- Manage daily store operations and assist customers with shipping, packaging, printing, copying, and other business services.
- Process domestic and international shipments while ensuring packages are prepared, labeled, and documented correctly.
- Handle customer transactions, operate registers, and manage cash accurately throughout the shift.
- Train and assist new employees on store procedures, customer service, shipping systems, and daily responsibilities.
- Take on leadership responsibilities and help keep the store running smoothly, including working independently during short-staffed shifts.
- Resolve customer concerns, shipment issues, and service questions while maintaining professional customer service.
- Open and close the store, complete daily operational tasks, and maintain an organized work environment.
Graphic Designer
1 Year 1 Month- Designed custom graphics and print materials based on customer needs, branding, and project specifications.
- Prepared and edited artwork for production, ensuring files were properly sized, formatted, and ready for printing.
- Worked on a variety of projects, including signs, banners, business materials, promotional products, and custom designs.
- Managed multiple design projects at once while meeting deadlines and prioritizing urgent or high-priority customer orders.
- Communicated with customers and team members to make revisions and ensure final designs met expectations.
- Organized and maintained customer artwork and previous project files for easy access, reprints, and future orders.
- Collaborated with the production team to ensure designs were accurately produced and completed on time.
- Used graphic design software to create, modify, and finalize professional artwork for both digital and print production.
Education
Bachelor - Marketing
- Honor Roll
Associate Degree - Business Administration in Graphic Design
- Honor Roll
Skills
Graphic Design
Adobe Illustrator
Adobe Photoshop
Marketing & Branding
Customer Communication
Team Leadership
Project Management/Organization.
Timeline
Lead Associate
The UPS Store Inc.
09.2025 - CurrentRead More
Graphic Designer
Aligraphics
04.2024 - 05.2025Read More
GALEN UNIVERSITY
Bachelor from Marketing
Read More
ST. JOHNS COLLEGE JUNIOR COLLEGE
Associate Degree from Business Administration in Graphic Design
Read More