Allana Coleman
Miami,FL
Overview
6
6
years of professional experience
1
1
Certification
Work History
Spa & Car Concierge
Porsche Design Tower Miami
12.2019 - 03.2022
- Managed spa inventory by keeping detailed track of supply use and forecasting needs to direct ordering processes.
- Worked with new employees to enforce Spa protocols and customer service standards to optimize performance.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Resolved problems, improved operations and provided exceptional service.
Art Gallery Manager
ART LEXÏNG Gallery
01.2016 - 01.2021
- Manage internal and external communication initiatives, supervise gallery operations, facilitate receiving and displaying of art for gallery openings
- Coordinate with Gallery Director to plan and implement sales strategies during gallery events and promotional events outside gallery space
- Provide administrative support to Director, including writing and editing correspondence, preparing reports, scheduling meetings, and organizing travel
- Managed 30 client correspondence and tracked records to foster office efficiency
Communications & Marketing Director
L'Appartment Concept Store
03.2016 - 03.2017
- Execute B2B/B2C communication through various strategies, achieved consistent 12-36% open rate, fueled by research of target consumer
- Boosted social media following and engagement over 300% during three months of strategy deployment, leveraging proven growth-hacking techniques
- Oversaw professional media messaging through content development, follower engagement, social listening, trend analysis and leveraging competitor research
Education
Master of Science - Applied Mathematics
Florida International University
Miami12.2024
Skills
- Financial Management
- Data collection and analysis
- Strategic Planning
- Operational and process improvement
- Team management
- Customer service
- Project organization
- Conflict mediation
- Sales and marketing
- Negotiation
- Business Development
- First Aid/CPR
- Relationship development
- Programming
- Jupyter Notebook
- Special Events
- Customer Needs Assessments
Certification
- Project Management Professional (Eligible)
- Full Stack Web Developer
- Digital Marketing Professional
Projects
Machine Learning
Numerical Analysis
Web Applications
Timeline
Spa & Car Concierge
Porsche Design Tower Miami
12.2019 - 03.2022
Communications & Marketing Director
L'Appartment Concept Store
03.2016 - 03.2017
Art Gallery Manager
ART LEXÏNG Gallery
01.2016 - 01.2021
Master of Science - Applied Mathematics
Florida International University
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