Allana Wilson
Sterling Heights,MI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Operations Specialist I
Teleperformance USA
WARREN, MI
02.2020 - Current
- Managed incoming requests from customers through multiple channels.
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with other departments when necessary in order to resolve complex problems quickly.
- Assisted customers with product or service inquiries, troubleshooting, and technical support.
- Ensured that all queries were answered promptly and accurately while adhering to established policies and procedures.
- Participated in team meetings to discuss strategies for improving operational efficiency and effectiveness.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) - Early Childhood Education
WCCC
Detroit, MISkills
- Customer service
- Communication skills
- Customer satisfaction
- Professionalism
- Resourcefulness
- Data entry
- Team collaboration
- Problem solving
- Professional phone voice
- Remote office availability
- Customer service excellence
- Inbound call management
- Multi-line phone systems
- Emotional intelligence
- Reliability
- Conflict resolution
- Professional demeanor
Affiliations
- WIFE
- HOMEMAKER
- GRANDMOTHER
- ADVID BOWLER
- VOLUTEER READER AT ELEMENTARY SCHOOL
- BLOCK CLUB SECRETARY
Certification
- CDL /N/P ENDORSEMENT
Accomplishments
- EXEMPLARY CUSTOMER SERVICE RECOGNITION
- AWARD OF EXCELLENCE FOR CUSTOMER SATISFACTION
References
References available upon request.
Timeline
Customer Operations Specialist I
Teleperformance USA
02.2020 - Current
Some College (No Degree) - Early Childhood Education
WCCC