Summary
Overview
Work History
Education
Skills
Trainings And Seminars
Personal Information
Timeline
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ALLANAH C. MIRZA

ALLANAH C. MIRZA

Aliaga

Summary

Professional hospitality specialist with a strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments, maintaining a welcoming atmosphere and solving problems efficiently. Experience in data entry manipulation, statistical analysis, and data visualization, utilizing advanced analytical techniques to uncover trends and inform business strategies.

Overview

7
7
years of professional experience

Work History

Data Entry Technician

Ascendance BPO Inc.
01.2024 - Current
  • Enhanced data accuracy by meticulously reviewing and correcting errors in database entries.
  • Fostered strong client relationships through prompt resolution of inquiries related to their account details or transaction histories.
  • Safeguarded sensitive information by diligently following company policies regarding data confidentiality and security measures.
  • Assisted in maintaining up-to-date documentation, facilitating easy access to pertinent information for all team members.

Receptionist

Century Park Hotel
07.2022 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking. Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times. Resolved customer problems and complaints.

Receptionist

Hapag Vicentico's
11.2018 - 06.2022
  • Answered customer questions about hours, seating, and menu information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Intern

Toyota Cabanatuan City Inc.
04.2018 - 05.2018
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

Bachelor of Science - Accounting Technology

Phinma Araullo University
01.2019

Skills

  • Micros literate
  • Quality assurance checks
  • Customer service
  • Data analyst
  • CAT Level 1 PASSER (Examination for a Certified Bookkeeper at National Institute of Accounting Technicians)
  • CAT Level 2 PASSER (Examination for a Registered Cost Accountant at National Institute of Accounting Technicians)
  • Tesda Bookkeeping NCIII Passer (Examination for a Certified Bookkeeper at Tesda Philippines)
  • Expertise in Accounting field specially in bookkeeping and cost accounting
  • Data analysis

Trainings And Seminars

  • Toyota Cabanatuan City Inc., Maharlika Highway, Cabanatuan City, Nueva Ecija, 04/01/18, 05/31/18, Render 320 office hours
  • Accounting Bookkeeper Summit, RFM Center, Pioneer St., Mandaluyong City, 03/03/18, 03/03/18

Personal Information

  • Age: 26
  • Place of Birth: Philippines
  • Date of Birth: 11/22/98
  • Gender: Female
  • Marital Status: Single

Timeline

Data Entry Technician

Ascendance BPO Inc.
01.2024 - Current

Receptionist

Century Park Hotel
07.2022 - 12.2023

Receptionist

Hapag Vicentico's
11.2018 - 06.2022

Intern

Toyota Cabanatuan City Inc.
04.2018 - 05.2018

Bachelor of Science - Accounting Technology

Phinma Araullo University

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ALLANAH C. MIRZA