Aesha Sha'heed
Columbus
Summary
Dedicated patient service and administrative professional with over ten years of experience enhancing front-desk operations within healthcare and academic environments. Expertise in appointment scheduling, patient registration, and data entry, while consistently upholding confidentiality standards and delivering exceptional customer service. Recognized for strong attention to detail and effective coordination with clinical and administrative teams.
Overview
25
25
years of professional experience
Work History
Data Entry Technician
Kelly Service
Groveport
01.2025 - 12.2025
- Accurately entered patient data into EHR systems, ensuring completeness and confidentiality.
- Provided healthcare professionals with accurate data and timely reports to facilitate patient care.
- Ensured compliance with data privacy regulations (e.g., HIPAA) to protect patient information.
- Programmed data entry CPAP devices per medical prescriptions in a warehouse healthcare environment
- Conducted quality checks and troubleshot medical equipment to ensure operational reliability.
Warehouse Associate, Loose-pick packer
FedEx Supply Chain
Gahanna
01.2014 - 12.2025
- Picked, inspected, and packed merchandise for book orders to ensure accuracy and timeliness
- Maintained quality assurance standards and adhered to shipping procedures to support operational reliability
- Operated within a fast-paced environment requiring strong attention to detail
- Streamlined workflows by implementing automation systems to improve processing speed
Testing Assistant (part-time)
Columbus State Community College
Columbus
01.2014 - 12.2025
- Registered and scheduled test candidates by phone, email or walk-ins
- Greeted candidates and facilitated verification and registration process
- Monitored test takers to maintain security and integrity of testing environment
- Proctored testing arena in an alert and vigilant manner so that test integrity is maintained student conduct
- Delivered customer service to incoming college students during academic exam administration
- Launch computer and internet-based exams, complete pre-test protocols and conduct post-exam checkout.
- Answered phones promptly, relayed messages, responded to inquiries about tests and provided accurate information
- Performed data processing tasks. Recorded receipt and distribution of tests.
- Maintained security of tests at all times.
- Showed proficiency in MS Office Suite, including Word, Excel, Access, and Outlook
Administrative Assistant II (Contract)
Nationwide Children Hospital
Columbus
01.2015 - 12.2016
- Proficient in MS Office Suite (Word, Excel, PowerPoint & Outlook)
- Prepared correspondence, documents, and reports requiring independent judgment and handling of confidential information.
- Operated personal computer to process and file data efficiently.
- Answered eight-line multi-line switchboard, took messages, using computerized voicemail software and notified personnel of visitors or callers
- Interviewed office and telephone customers to facilitate and resolve issues
- Classified, sorted, and filed various data records and reports.
- Planned and scheduled own work activities to accomplish necessary projects
- Performed essential administrative tasks to support team functions
Office Associate Assistant
The Ohio State University
Columbus
01.2001 - 12.2012
- Performed Office Associate and clerical support for management for The Ohio State University Supported academic programs at The Ohio State University College of Nursing Department, which consisted of 400 faculty members and students
- Directed Dean's secretarial support team of 4 supervisors, effectively managing workload under challenging deadlines and supervising two OSU student workers.
- Maintained and organized conference room schedules and meetings.
- Maintained and update electronic and manual files, forms and correspondence, managed inventory and office supplies for office, responsible for appointment meeting scheduling
- Produced and formatted various documents including work orders, mail merge documents, inner-office memos, executive reports, and professional correspondences, while managing travel, reimbursement, and payment requests for OSURF.
- Performed receptionist duties, greeted visitors, answered multiple telephone lines, screened calls, answered questions, took messages, including filing, making copies and sorting daily incoming/outgoing mailing faxed transactions and ordering supplies, maintaining office equipment
- Coordinated inventory and supplies management, overseeing maintenance contracts for all business equipment including copiers, scanners, and printers to ensure operational efficiency.
- College of Nursing
Education
Word Processing certificate -
Columbus State Community College
High School -
Beechcroft High School
Columbus, OhioSkills
- Front Desk Receptionist
- Appointment Coordination
- Patient Registration & Scheduling
- Telephone & Switchboard Support
- Data Entry & Accuracy
- Insurance & Demographic Verification
- Microsoft Word 365
- Confidentiality (HIPPA)
- Electronic Systems & Software Navigation
- Time Management & Prioritization
Timeline
Data Entry Technician
Kelly Service
01.2025 - 12.2025
Administrative Assistant II (Contract)
Nationwide Children Hospital
01.2015 - 12.2016
Warehouse Associate, Loose-pick packer
FedEx Supply Chain
01.2014 - 12.2025
Testing Assistant (part-time)
Columbus State Community College
01.2014 - 12.2025
Office Associate Assistant
The Ohio State University
01.2001 - 12.2012
Word Processing certificate -
Columbus State Community College
High School -
Beechcroft High School