Karla Palma
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
22
22
years of professional experience
Work History
Talent Business Operations Analyst
NRG Energy
Houston
10.2015 - 03.2025
- Managed multiple email inboxes to ensure timely responses and support.
- Administered the tuition reimbursement program.
- Delivered customer service by addressing HR-related inquiries from employees and managers.
- Provide reference to HR policies and procedures.
- Promote employee self-service with available systems and procedures.
- Managed and tracked service requests in Service Now System to enhance support efficiency.
- Assist payroll with any related payment issues and Watts time.
- Managed I-9 reverification process to maintain legal employment standards.
- Contributed to special projects by providing assistance and resources.
- Processed legal subpoenas and employment verification requests, generating letters for staff.
- Facilitated data entry in SAP to ensure accurate benefits and payroll operations.
- Handle the terminations processing and payments.
- Assist with new systems updates and implementations.
- Supported severance package management and ensured timely processing through Nitro Sign.
HRIS Administrator
Precision Drilling Corporation
Houston
01.2015 - 10.2025
- Executed SAP HR organizational updates on positions, jobs, organizational units, and reporting structures via Company ServiceNow portal to ensure accuracy and compliance.
- Collaborated with the business to maintain an accurate system organizational structure through regular data audits and necessary changes.
- Maintained the integrity of the SAP organizational structure.
- Delivered routine queries and reports from system while conducting regular data audits to maintain data integrity.
- Documented and followed proper HRIS organizational management processes and procedures.
- Published organizational charts weekly to enhance clarity of company hierarchy and support internal communications.
- Participated in testing during system implementations and fulfilled basic ad-hoc and scheduled SAP reporting requests while supporting the HRIS department.
Master data administrator
Precision Drilling Corporation
Houston
12.2011 - 12.2014
- SAP PA administration/processing - Perform day-to-day administrative data management/data entry functions ensuring data integrity and the processing of HR data in SAP HR.
- Work closely with other team members, payroll, HR business partners and managers, and human resources information services (HRIS).
- Create and maintain employee files.
- Resolved SAP issues and inquiries impacting HR, benefits, payroll, and employee matters.
- Enter people data accurately and timely into SAP including new hires, terminations, job changes, salary changes, address changes, leaves, etc.
- Work with HRIM Analysts and technical resources to design, develop, & test SAP & HR related databases (SAP).
- Maintained personnel files by creating new employee folders and auditing files per HR policy and procedure.
- Maintain confidential benefit and personnel information, Filing of Employee records and updating all files.
- Procured essential office supplies for the HR department to maintain efficient workflow.
- Supported special projects to enhance HR functions and improve organizational effectiveness.
Administrative Assistant
Enervest Ltd
Houston
03.2007 - 02.2010
- Executed detailed administrative tasks for two departments to ensure seamless workflow.
- Provided word processing, created weekly agendas, and ordered office supplies to support daily operations.
- Created and organized reports, correspondence, memos, and forms for efficient office operations.
- Scheduled coordinated and facilitated meetings.
- Sorted and distributed departmental mail to enhance communication within the team.
- Background includes detailed clerical and administrative work with accuracy and speed.
- Various administrative tasks organize, prioritize, and complete tasks in a timely manner.
- Assisted with various tasks to ensure smooth office operations and collaboration.
Administrative Support Clerk
LJA Engineering & Surveying
Houston
02.2004 - 02.2007
- Managed clerical tasks including data entry, filing, and records management to support office operations.
- Ensured accurate inventory tracking and systematic file management.
- Performed clerical duties and maintained file room.
- Greeted clients professionally, answered and directed calls using Inter-Tel Attendant Console System, scheduled meetings, and processed incoming and outgoing mail efficiently.
- Handled incoming mail and packages, distributing them to relevant departments.
- Ensured reception area remained clean, welcoming, and professional at all times.
- Provided support to team members by maintaining office supplies inventory.
- Received visitors and guided them to appropriate resources.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Supported staff members with administrative tasks such as typing letters, filing documents, and scanning and copying documents.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Checked office supplies inventory and ordered supplies.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Created and maintained filing system for essential documents, enhancing overall office organization.
- Coordinated meeting room bookings and arranged catering for meetings and events.
Education
GED -
Alvin Community College
Some College -
Houston Community College
Skills
- Word Processor
- Typist
- Office Clerk
- Front desk receptionist
- Inventory Control
- Filing Archives
- Data Entry
- Inter-Tel Phone System
- Mail Processing
- Front-Desk Reception
- 10-key
- Confidentiality
- Self-Starter
- Proactive
- Work with minimal direction/supervision
- Passion for excellence
- Customer Service
- Flexibility
- Adaptability
- Detail-oriented
- Attention to data accuracy
- Ability to multitask and prioritize key tasks
- Bilingual – Fluent Spanish
Languages
Spanish
Full Professional
Timeline
Talent Business Operations Analyst
NRG Energy
10.2015 - 03.2025
HRIS Administrator
Precision Drilling Corporation
01.2015 - 10.2025
Master data administrator
Precision Drilling Corporation
12.2011 - 12.2014
Administrative Assistant
Enervest Ltd
03.2007 - 02.2010
Administrative Support Clerk
LJA Engineering & Surveying
02.2004 - 02.2007
GED -
Alvin Community College
Some College -
Houston Community College