Natasha Nicholls
Vanceboro,NC
Summary
Energetic skilled worker with excellent customer service, leadership and teamwork abilities. Confident and persuasive with strong attention to detail and ability to engage diverse individuals and enhance brand loyalty and satisfaction.
Overview
27
27
years of professional experience
1
1
Certificate
Work History
BDC Specialist
Trent Cadillac, Buick, GMC
12.2024 - Current
- Managed customer inquiries, providing effective solutions to enhance satisfaction and retention.
- Coordinated appointment scheduling for sales and service departments, optimizing workflow efficiency.
- Utilized CRM systems to track lead conversions and customer interactions, ensuring accurate data management.
- Developed training materials for new staff, fostering knowledge transfer and team performance improvements.
Assistant House Manager
Tried By Fire
10.2023 - 07.2024
- Assisted in daily operations, ensuring smooth workflow and effective communication among staff.
- Supported staff scheduling, optimizing coverage and enhancing team efficiency.
- Coordinated training sessions for new employees, fostering a collaborative work environment.
- Managed inventory systems, maintaining accurate records of supplies and equipment usage.
Assistant House Manager/PA
Tried By Fire: My Sister’s House
10.2023 - 07.2024
- Provide supervision, guidance, and emotional support to Clients.
- Carryout assessment of Client’s needs.
- Promoting a respectful atmosphere between Staff and Clients.
- Providing transportation as needed to Clients.
- Provide security to the facility.
- Maintain facility ground/maintaining the cleanliness of the facility.
- Maintaining confidentiality of Clients and the Organization.
- Maintaining documentation and reporting data.
- Perform secretarial duties for the Organization.
Hick’s Propane
01.2014 - 01.2015
- Performed Secretarial skills
- Processing of payments
- Answered and directed phone calls on a multiple phone-line system
- Filing insurance documents
- Performed “Opening and Closing procedures.
- Converting accounts to electronic filing.
Mark Jessup Insurance
01.2013 - 01.2014
- Performed secretarial skills.
- Patient In-take; answering multiple phone lines.
- Providing direct Customer Service to all Clients.
- Converting patient charts to electronic filing systems.
- Scheduling; taking and delivery of messages.
Cashier, Floor Team Member, Pharmacy Technician
Target Corporation
01.1999 - 01.2013
- Providing excellent Customer-service to customers.
- Solving issues to appease customers, while up-holding the brand of the Company.
- Answering and routing multiple phone lines for the store.
- Resolving Customer concerns.
- Filled prescriptions
- Worked closely with Doctors, Medical Care Providers, and Insurance Companies concerning the successful completion of Patient’s prescription filling.
- Ordered Medications, and supplies.
- Compounding meds.
Education
Associates Degree - General Education
Craven Community College
01.2010
Master’s Degree - Administration
Northcentral University
01.2014
Bachelors Degree - Psychology
Kaplan University
01.2012
Skills
- Microsoft Excel
- PowerPoint
- Microsoft Word
- Word Processor
- Word Perfect
- Database/Spreadsheets
- Social Media Strategy
- Email and Surfing the Internet
- Social Media Networking
Certification
Certified in CPR and First Aide.
CNA Certification.
Certified in Narcan administration.
Languages
Spanish
Limited Working
Timeline
BDC Specialist
Trent Cadillac, Buick, GMC
12.2024 - Current
Assistant House Manager
Tried By Fire
10.2023 - 07.2024
Assistant House Manager/PA
Tried By Fire: My Sister’s House
10.2023 - 07.2024
Hick’s Propane
01.2014 - 01.2015
Mark Jessup Insurance
01.2013 - 01.2014
Cashier, Floor Team Member, Pharmacy Technician
Target Corporation
01.1999 - 01.2013
Master’s Degree - Administration
Northcentral University
Bachelors Degree - Psychology
Kaplan University
Associates Degree - General Education
Craven Community College