BritneyAnn Lacaden

• Maintained cleanliness and sanitation standards within facility using appropriate cleaning agents and equipment.
• Operated automated cleaning machinery to ensure efficient workflow and thorough disinfection of surfaces.
• Adhered to safety protocols while handling hazardous materials, ensuring compliance with health regulations.
• Assisted in training new staff on proper cleaning techniques and equipment usage for operational effectiveness.

Administered ocular tests and assessments to support patient evaluations.

Operated advanced diagnostic equipment to gather precise vision data.

Assisted in preparing patients for surgical procedures, ensuring comfort and understanding.

Educated patients on post-operative care and proper eye health practices.

Collaborated with ophthalmologists to streamline workflow and improve patient experience.

• Greeted and assisted visitors, ensuring a welcoming environment and addressing inquiries promptly.
• Managed multi-line phone system, directing calls to appropriate departments efficiently.
• Scheduled appointments and maintained calendars for staff, optimizing time management.
• Processed incoming and outgoing mail, ensuring timely delivery of communications.
• Maintained accurate records of visitor logs and office supplies inventory for operational efficiency.
• Collaborated with team members to improve front desk workflows and enhance guest experiences.
• Trained new reception staff on protocols and customer service standards to ensure consistency.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.

• Administered ocular tests and assessments to support patient evaluations.
• Operated advanced diagnostic equipment to gather precise vision data.
• Assisted in preparing patients for surgical procedures, ensuring comfort and understanding.
• Educated patients on post-operative care and proper eye health practices.
• Collaborated with ophthalmologists to streamline workflow and improve patient experience.