Allanie Ortiz
Fresno,CA
Summary
Motivated and dependable shift leader with hands-on experience in restaurant operations and team management. Skilled in customer service, leadership, and problem solving. Currently pursuing a bachelor's degree in Homeland Security at Fresno Pacific University. Bilingual in English and Spanish with effective communication skills and a commitment to teamwork and professional growth.
Overview
5
5
years of professional experience
Work History
Shift Leader
Panda Express
12.2021 - Current
- Oversees daily restaurant operations in the absence of management. Manages shift execution ensuring food quality and safety compliance. Monitoring labor and sales performance, supporting inventory control, and placing supply orders based on operational demands.
- Train and supervise team members to ensure compliance with safety guidelines.
- Manages cash handling while ensuring the preparation and organization of Loomis change orders.
- Ensure precise food preparation and portioning following company standards.
- Resolve guest concerns promptly and efficiently ensuring to create a positive experience for the guests.
Education
Bachelor of Arts - Homeland Security
Fresno Pacific University
Fresno, CA05.2028
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Panda Express
12.2021 - Current
Bachelor of Arts - Homeland Security
Fresno Pacific University