Executed a $4.2 million budget and led professional growth and development of 16 members across three departments, resulting in 13 individual and team organizational awards.
Served as the 9th Medical Group Patient Advocate and led quarterly Patient and Family Partnership Council meetings, enabling patients to provide the necessary feedback to improve healthcare services.
Provided individual counseling for 23 service members and spouses experiencing family and personal issues, and linked them to mental health services and base support agencies for continued care.
Senior Enlisted Leader
9th Healthcare Operations Squadron, United States Air Force
Beale Air Force Base, CA
10.2023 - 09.2024
Guided a team of 101 medical professionals in the execution of operations across seven clinical functions, supporting 44,000 beneficiaries.
Mentored 29 junior enlisted members, facilitating career advancement opportunities and personal development.
Navigated organization through Defense Health Agency healthcare scheduling reforms, which resulted in 52,000 patient encounters and delivery of $700 million in healthcare, propelling the unit to #1 of 26 DoD facilities for access to care.
Trainee Mentor (Volunteer)
Compassion Planet
Rocklin, CA
03.2022 - 07.2024
Attended monthly trauma-informed care and life skills training sessions held by the lead LCSW.
Provided weekly 1-on-1 mentorship for 9 young adults from at-risk backgrounds and aged out of foster care.
Supported trainees' job-skills development, GED obtainment/high school graduation, driver's license obtainment, and program completion.
Flight Chief, Diagnostic & Therapeutics Flight
9th Medical Group, United States Air Force
Beale Air Force Base, CA
10.2021 - 09.2023
Supervised daily flight operations to ensure mission readiness and safety compliance.
Managed personnel assignments, fostering teamwork and operational efficiency across teams.
Coordinated training sessions for aircrew, enhancing skills and adherence to safety protocols.
Developed and implemented standard operating procedures, improving workflow consistency.
Superintendent, Pharmacy Operations
99th Medical Group, United States Air Force
Nellis Air Force Base, NV
06.2016 - 09.2021
Directed daily operations of medical group, ensuring compliance with military regulations and healthcare standards.
Implemented process improvements to optimize resource allocation and enhance operational efficiency.
Mentored junior staff, fostering professional development and promoting a culture of teamwork within the unit.
Coordinated training programs for personnel, enhancing skills and knowledge in medical protocols and procedures.
First Sergeant / Flight Chief, Medical Support
380th Expeditionary Medical Group, United States Air Force
Al Dhafra Air Base, UAE
10.2019 - 06.2020
Flight Chief, Pharmacy Services
23rd Medical Group, United States Air Force
Moody Air Force Base, GA
07.2009 - 05.2016
Oversaw daily operations of medical support teams, ensuring compliance with Air Force standards.
Managed patient flow and resource allocation to optimize operational efficiency in healthcare delivery.
Implemented training programs for staff on medical protocols and emergency procedures, enhancing team performance.
Developed strategic initiatives to improve patient care quality and streamline workflow processes within the unit.
President, Sober Ride (Volunteer)
23rd Air Base Wing, United States Air Force Base
Moody Air Force Base, CA
07.2012 - 02.2016
Directed the Airmen Against Drunk Driving program.
Recruited and scheduled over 1,000 designated drivers, preventing 2,300 service member DUIs.
Fostered collaborative relationships with local Budweiser representatives and base organizations to secure funding for volunteer gas cards and quarterly recognition ceremonies.
Base/Community Liaison (Volunteer)
Raintree Village
Valdosta, GA
05.2010 - 10.2013
Cultivated relationships with base/community organizations to provide support and resources for foster care youth.
Coordinated quarterly outreach initiatives that facilitated community engagement and participation in children's birthday celebrations and off-campus events.
Established partnerships with local businesses for fundraising activities and Christmas gift donations.
Recruited over 100 volunteers for program activities and youth mentorship.
Skills
Organizational leadership
Mediation skills
Relationship building
Skill development
Interpersonal communication
Resource utilization
Mentoring and coaching
Teamwork and collaboration
Conflict resolution
Patient advocacy and relations
Professional Affiliations and Honors
Society of Air Force Pharmacy (2004-Present) - Awarded the United States Air Force 2005 Pharmacy Technician (Airman) of the Year and Air Combat Command 2010 Pharmacy Technician (Noncommissioned Officer) of the Year.
Air Force Sergeants' Association (2004-Present) - Advocates for improved quality of life and economic fairness to support the well-being of enlisted Airmen, veterans, and their families.
Beale Air Force Base Top 3 (2021-Present) - A non-profit organization comprised of Senior Noncommissioned Officers dedicated to mentoring and supporting the professional development of Airmen.
Noncommissioned Officer Academy (2012) - Earned Distinguished Graduate (Top 10% - criteria: performance evaluations, as well as instructor and peer leadership feedback) and Academic Achievement Award (#1/167 students - criteria: highest academic standing).
Airman Leadership School (2006) - Earned Commandant's Award (Criteria: presented to the student who displayed all the characteristics of an effective leader and made the most significant contribution to the overall success of the class.)
Timeline
Flight Chief, Diagnostic & Therapeutics Flight
9th Medical Group, United States Air Force
10.2024 - Current
Senior Enlisted Leader
9th Healthcare Operations Squadron, United States Air Force
10.2023 - 09.2024
Trainee Mentor (Volunteer)
Compassion Planet
03.2022 - 07.2024
Flight Chief, Diagnostic & Therapeutics Flight
9th Medical Group, United States Air Force
10.2021 - 09.2023
First Sergeant / Flight Chief, Medical Support
380th Expeditionary Medical Group, United States Air Force
Diagnostic & Therapeutics Flight Chief (Operations Manager) at UNITED STATES AIR FORCEDiagnostic & Therapeutics Flight Chief (Operations Manager) at UNITED STATES AIR FORCE