Allegra Chopin
Hockley,TX
Summary
Results-driven Revenue Cycle Specialist with extensive expertise in healthcare finance, coding, billing, and collections. Proven track record of optimizing revenue processes, reducing inefficiencies, and significantly improving financial outcomes. Committed to fostering operational excellence and consistently delivering impactful results in dynamic healthcare settings. Passionate about leveraging industry knowledge to drive sustainable growth and enhance overall organizational performance.
Overview
8
8
years of professional experience
Work History
AR Resource
Cambridge Healthcare Services
05.2024 - Current
- Lead AR operations across four skilled nursing facilities, ensuring consistent financial performance and compliance with regulatory standards.
- Supervise and mentor a team of five Business Office Managers (BOMs) and one Assistant BOM, offering strategic guidance, training, and performance evaluations to improve revenue cycle management.
- Interview, onboard, and train new Business Office Managers, ensuring smooth integration into facility operations and alignment with company policies and performance expectations.
- Oversee and review month-end billing processes, including: Weekly Medi-Cal billing, Monthly billing for Medicare, Commercial Insurance, Medicare Advantage, and Workers' Compensation, Ensure accuracy, timeliness, and compliance with payer-specific requirements.
- Manage and finalize monthly financial close for each facility, reconciling AR balances, confirming revenue entries, and preparing reports for corporate review.
- Analyze aging reports and payer trends to identify collection barriers, implement corrective actions, and improve cash flow and days sales outstanding (DSO). Reduced 90+ day aging AR by 35% across four facilities through targeted follow-up strategies and denial resolution.
- Collaborate with interdisciplinary teams including clinical staff, administrators, and corporate finance to align billing practices with patient care documentation and reimbursement policies.
- Develop and enforce standardized procedures for billing, collections, and denial management across all facilities to ensure accuracy and timeliness.
- Conduct regular audits of AR processes and documentation to ensure compliance with Medicare, Medicaid, and private insurance requirements.
- Serve as a liaison between facility-level staff and corporate leadership, translating strategic goals into actionable plans for AR improvement.
- Spearhead initiatives to reduce unmanageable debt and increase collection rates, resulting in measurable improvements in financial KPIs.
Credential & Contracts
Arrow Child & Family Ministries
10.2023 - 04.2024
- Streamlined licensing verification processes, reducing processing time by 40%, which accelerated onboarding of qualified professionals into active practice.
- Implemented a digital record-keeping system, cutting document retrieval time from two hours to ten minutes per request, significantly improving audit readiness.
- Ensured 100% compliance with evolving state and federal regulations by conducting thorough research and updating internal policy guidelines.
- Resolved credentialing inquiries from third-party agencies as the most junior team member, applying policy knowledge to clarify documentation and uphold regulatory protocols.
- Led monthly licensing oversight, identifying documentation gaps and issuing targeted reminders, enabling proactive outreach campaigns aligned with individualized credential timelines.
Business Office Manager
North Houston Transitional Care
10.2022 - 10.2023
- Oversaw full-cycle billing operations for Skilled Nursing Facility (SNF) and Assisted Living Facility (ALF), including Medicare, Medicaid, Commercial Insurance, VA, Workers' Compensation, and private pay accounts.
- Managed authorization and co-pay verification processes, ensuring prompt approvals and accurate patient responsibility calculations to prevent billing delays and denials.
- Executed month-end close transactions, including census reconciliation, revenue validation, and AR reporting for corporate finance.
- Reduced AR aging and Days Sales Outstanding (DSO) by 50% in Q1 by implementing targeted follow-up strategies and streamlining billing workflows.
- Enhanced revenue cycle performance by 80% and achieved a 95% increase in cash collections through proactive delinquent account monitoring and strategic billing interventions.
- Generated and distributed monthly private pay statements and collection letters, improving transparency and accelerating payment timelines.
- Processed write-offs, refunds, and adjustments in accordance with payer guidelines and internal policies, supporting accurate financial records.
- Posted payments to correct payer accounts for residents, ensuring proper allocation and reconciliation across multiple funding sources.
- Conducted daily census reconciliation to ensure billing accuracy and alignment with clinical documentation.
- Collaborated with interdisciplinary teams to resolve billing discrepancies, improve documentation quality, and maintain compliance with payer requirements.
Regional Revenue Cycle Manager
SNF Management
04.2019 - 10.2022
- Promoted from Traveling Business Office Manager.
- Oversaw revenue cycle operations for 13 skilled nursing facilities, providing strategic guidance and hands-on support to Business Office Managers across Northern California.
- Directed AR processes, billing compliance, and financial reporting, ensuring alignment with Medicare, Medicaid, Commercial Insurance, VA, and Workers' Compensation requirements.
- Recovered $500K in aged debt and consistently met or exceeded 100% monthly cash collection goals, significantly improving financial performance.
- Reduced Days Sales Outstanding (DSO) from 90 to 42 days within six months by implementing targeted collection strategies and streamlining billing workflows.
- Conducted monthly trust audits using PCC and RFMS, ensuring regulatory compliance and accurate resident fund management.
- Performed detailed accounts receivable reviews, identifying trends and root causes to optimize collections and reduce zero-balance accounts.
- Reconciled month-end financial reports and coordinated with Accounts Payable to ensure prompt and accurate closeouts.
- Mentored and supported Business Office Managers, delivering training and performance feedback to elevate team efficiency and compliance.
Traveling Business Office Manager
SNF Management
06.2018 - 04.2019
- Provided on-site operational support to multiple skilled nursing facilities across California, ensuring continuity and compliance in business office functions.
- Trained and onboarded new Business Office Managers, delivering instruction on company policies, billing procedures, and regulatory standards.
- Reconciled monthly trust accounts and generated quarterly statements for residents and guardians, maintaining transparency and audit readiness.
- Supported billing and AR functions, including authorizations, copay verification, and payment posting across various payer types.
- Assisted in census reconciliation, month-end close preparation, and billing for Medicare, Medicaid, Insurance, VA, and Workers' Compensation.
Education
Associated of Applied Science - Health Information Technology
DeVry University
Houston, TX06.2010
Bachelor of Science - Business/Healthcare Administration
Southern New Hampshire University
Manchester, NH05.2025
Skills
- Revenue optimization strategies
- Healthcare Management
- Medical Billing
- Medical Terminology
- Insurance Verification
- Medical Records
- Medical Coding
- Medicare Billing
- Medicaid Billing
- Commercial Billing
- VA Billing
- Authorization Processing
- Copay Processing
- Accounts Payable
- Accounts Receivable
- Insurance Collections
- Workers' Compensation
- Account Management
- Month-End Close
- Financial Reconciliation
- Electronic Health Records (EHR)
- Billing Platforms
- Clearinghouse Platforms
- Productivity Tools
- Microsoft Office Suite
- Teamwork and collaboration
- Problem-solving
- Organization and time management
- Team leadership
Personal Information
Title: Revenue Cycle Specialist
Timeline
AR Resource
Cambridge Healthcare Services
05.2024 - Current
Credential & Contracts
Arrow Child & Family Ministries
10.2023 - 04.2024
Business Office Manager
North Houston Transitional Care
10.2022 - 10.2023
Regional Revenue Cycle Manager
SNF Management
04.2019 - 10.2022
Traveling Business Office Manager
SNF Management
06.2018 - 04.2019
Associated of Applied Science - Health Information Technology
DeVry University
Bachelor of Science - Business/Healthcare Administration
Southern New Hampshire University