Summary
Overview
Work History
Skills
Timeline
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Allegra Odoms

Houston

Summary

A dynamic, sociable individual with a passion for continuous learning and a positive outlook. Known for exceptional organization and efficiency in high-pressure settings, adept at prioritization and meeting deadlines. Possesses a deep understanding of compliance, fraud, and risk regulations, with hands-on experience implementing anti-fraud measures. Flexible and open to relocation opportunities.

Overview

9
9
years of professional experience

Work History

Fraud Detection Specialist, Payments Acceptance Fr

Square
10.2024 - Current
  • Supported the development of a company-wide fraud risk assessment framework, enabling proactive identification and mitigation of emerging threats.
  • Reduced company losses by promptly identifying and investigating suspicious transactions.
  • Tested various machine learning algorithms for their applicability in improving real-time transaction monitoring capabilities.
  • Assisted in the design and implementation of customized fraud detection solutions for clients based on their unique needs or risk profiles.
  • Collaborated with cross-functional teams to develop robust fraud prevention strategies, mitigating risks.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.

Fraud and Risk Analyst

Santander
09.2022 - 08.2024
  • Investigating fraud claims involving ACH, pre-authorized drafts, altered checks, and forgedendorsements.
  • I excel in identifying unauthorized third-party transfers, elder fraud, identity theft,and other operational fraud issues.
  • Developing registration and licensing documents, policy and procedure manuals, and various othertypes of documentation to uphold compliance standards and streamline operations.
  • Maintaining a high level of productivity, processing 85-100 tickets per day, while also implementing measures that result in monthly savings ranging from $2,000.00 to $5,000.00.
  • Communicating risk assessments and mitigation strategies to stakeholders, such as seniormanagement, board members, or regulatory authorities.Identifying potential risks within the organization's activities, processes, or market conditions.
  • Developed and upheld risk models and methodologies aimed at assessing potential risks andpinpointing areas necessitating enhancement.

Senior Fraud Specialist

Fiserv
08.2019 - 06.2022
  • Continuously monitor real-time queues to swiftly pinpoint high-risk transactions within the businessportfolio, resulting in monthly savings exceeding $3,000.00.
  • Prioritize and resolve queued transactions within specified service level agreements, mitigatingpotential revenue losses.
  • Uphold and enhance fraud analysis models to optimize the efficiency and effectiveness ofcompany systems. Additionally, advocate for the adoption of new software tools tailored for fraud detection.
  • Engage with merchants and customers to validate information, ensuring accurate authorization decisions and promptly addressing any concerns.
  • Generate suspicious activity reports(SAR)and risk management reports for Manager

Senior Personal Banker/Teller

FIRST CONVENIENCE BANK
05.2016 - 06.2019
  • Led a team of tellers in providing excellent customer service, exceeding branch goals for customer satisfaction and retention.
  • Successfully cross-sold various banking products such as mortgages, credit cards, and investment accounts , resulting in increased revenue for the branch.
  • Trained new tellers on banking procedures, compliance regulations, and customer service best practices.
  • Maintain a cash drawer with a cap of $10,000, in addition to overseeing a vault holding up to$100,000.
  • Consistently exceed quarterly sales targets by at least 6% through proactive identification ofcustomer needs and effective financial referrals.

Skills

  • Retail Banking
  • Regulatory Compliance
  • Fraud Prevention
  • Technology Proficiency
  • Critical Thinking
  • Adaptability

Timeline

Fraud Detection Specialist, Payments Acceptance Fr

Square
10.2024 - Current

Fraud and Risk Analyst

Santander
09.2022 - 08.2024

Senior Fraud Specialist

Fiserv
08.2019 - 06.2022

Senior Personal Banker/Teller

FIRST CONVENIENCE BANK
05.2016 - 06.2019

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Allegra Odoms