QUADECIA PRATT
Belton,SC
Summary
Enthusiastic examines claims, negotiates and processes settlements and verifies insurance coverage. Attentive team player consistently treats clients fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment. Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.
Overview
12
12
years of professional experience
Work History
Fraud/Claims Specialist
TD Bank
11.2022 - 09.2023
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
Banking Specialist
TD Bank, N
10.2020 - 10.2021
- Provided accurate, friendly, and professional service to Bank customers
- Performed teller functions in accordance with established bank policies and procedures
- Processed customer deposits, cash checks, and issue official checks.
Front Desk Clerk
Dr. Charles Wadee
02.2020 - 06.2020
- Greeted and welcomed guests in person and on the phone
- Executed check-in procedures of arriving patients using computerized methods.
Member Services, Cross Country Home Services
06.2016 - 06.2017
- Perform basic administrative and customer service duties to ensure an effective and efficient operational workflow for a home warranty company
- Performed administrative duties, including but not limited to typing, telephone response, processing of incoming and outgoing mail, and maintaining statistical data
- Assisted with opening and closing of store.
Cashier/Sales Associate
Family Dollar
06.2014 - 06.2016
- Managed cash register and ensured proper drawer balances
- Successfully assisted customers in person and via phone with purchase decisions, transactions, returns and inquires.
Sales Associate
06.2011 - 06.2014
- It’s Fashion Metro
- Assisted customers in finding and selecting items and providing recommendations to generate sales
- Created, maintained, and organized effective merchandise displays.
Education
Diploma -
Belton-Honea Path High
Honea Path, SCSkills
- Customer Service
- Front Office
- Receptionist Duties
- Cashiering
- Organizational Skills
- Retail Sales
- Appointment Scheduling
- Data Entry
- Microsoft Word
- Retail Banking
- Microsoft Office
- Forms Validation
- Special Handling
Timeline
Fraud/Claims Specialist
TD Bank
11.2022 - 09.2023
Banking Specialist
TD Bank, N
10.2020 - 10.2021
Front Desk Clerk
Dr. Charles Wadee
02.2020 - 06.2020
Member Services, Cross Country Home Services
06.2016 - 06.2017
Cashier/Sales Associate
Family Dollar
06.2014 - 06.2016
Sales Associate
06.2011 - 06.2014
Diploma -
Belton-Honea Path High
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