Allegra Ray
Miamisburg,OH
Summary
Seasoned Business Analyst offering over 20 years of Telecommunications industry success. Expert on business and systems requirements. Proven ability to build strategic relationships with key partners. Expertise in problem strategies, and developing and executing action plans. Proactive leader who develops and empowers cross-functional teams to succeed and deliver results. Solution-oriented and analytical problem solver with keen focus on client satisfaction. Highly effective presentation, public speaking, communication and negotiation skills.
Overview
18
18
years of professional experience
Work History
Senior Business Analyst
T-Mobile
06.2021 - Current
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Developed comprehensive data models to guide decision-making, resulting in more informed strategies.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
Senior Project Manager
Sprint Nextel Corporation
02.2014 - 05.2021
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Facilitated workshops to collect project requirements and user feedback.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
Business Analyst
SPRINT NEXTEL CORPORATION
01.2006 - 01.2014
- Served as liaison between Sprint's internal customers and the IT organization on call center system enhancements and deployments
- Partnered with internal clients to define system enhancement requirements and streamline business processes to improve call center efficiencies and programs
- Supported training department on creation of new software training materials for call center deployments
- Provided onsite SME support for call center software deployments across the country in six centers
Education
Some College (No Degree) -
Ohio University
Athens, OHSome College (No Degree) -
Wright State University
Dayton, OHSkills
- Business Process Mapping
- Requirements Analysis
- Project Management
- Development Lifecycle Process
- Vendor Management
- Team Building
- Microsoft Office Suite
Accomplishments
Earned 'Key Collaborator' award in 2023
Timeline
Senior Business Analyst
T-Mobile
06.2021 - Current
Senior Project Manager
Sprint Nextel Corporation
02.2014 - 05.2021
Business Analyst
SPRINT NEXTEL CORPORATION
01.2006 - 01.2014
Some College (No Degree) -
Ohio University
Some College (No Degree) -
Wright State University