Allen Aaron

Monitor the handling and operating condition of all ramp equipment and all other tools and equipment needed for ramp services. Making sure that all ground equipment is serviced, charged and fueled as necessary. Performs special tasks or assignments as delegated by station management personnel.

Ensured Ground Operations ran smoothly and safely by supporting various roles “below the wing,” including directing planes on the ground and transporting baggage, cargo, and other flight essentials in the outdoor elements.

Supervised and led a team of 7-14 technicians. Applied strong leadership talents by training technicians and problem-solving skills to maintain team efficiency and organize workflows. Organized and oversaw yearly, quarterly, monthly and daily metrics to spearhead top results. Planning and management of resources to improve procedures, quality of customer satisfaction and while meeting safety standards. Assisted in above customer satisfaction by forward-thinking strategies focused on addressing customer needs and resolving their concerns. Provided and demonstrated staff coaching by observing at-risk work habits to mitigate any work related injuries and increase workplace safety.

Install and service cable infrastructure and devices for private and public TV viewing, Q2Q video, audio output, DSAN, Sactiv IP address routing, wireless internet and Mini DTA configuration. Troubleshooting advance devices for voice activation - business voice edge, PRI and PBX systems. Interact with customers and prospects, ensuring all inquiries are handled professionally. Complete detailed and accurate customer/project paperwork. Demonstrate adaptability in fast-paced and changing environment between business and residential work site projects. Strongly maintain open lines of communication between dispatchers and supervisors. Provided support and collaborated with junior colleague's as needed.

Superior knowledge of Comcast digital voice, tv and high speed internet as an introduction. Manage and coordinate all materials to be installed at customer location site. Participated in cross training with business products while managing duties as a residential technician. Working knowledge of test equipment and assisted other employees in testing and checking equipment. Maintaining a safe environment and working as a team effectively.