Reliable Ramp Agent with background in aviation operations and customer service. Familiarity with airport regulations, safety procedures, and aircraft handling systems. Known for teamwork skills, strong communication abilities, and commitment to safety standards.
Overview
5
5
years of professional experience
Work History
Ramp Agent
Delta
Romulus, MI
10.2021 - Current
Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
Operated a variety of motorized vehicles, such as tugs and belt loaders, power stows safely and efficiently around airport premises.
Assisted passengers with special needs, including wheelchairs, strollers, and other mobility aid vehicles.
Shift Manager
Prospect Airport Services
Romulus, MI
02.2020 - 10.2021
Assisted in resolving escalated customer service issues in a timely manner.
Efficiently coordinated and monitored daily staff allocation
Resolved conflicts between staff members in a professional manner.
Helped employees accomplish tasks during peak periods.
Enhanced operations and boosted productivity through employee training, coaching and assignments.
Enforced safety standards throughout the Terminal, including proper use of the wheelchairs/aisle chairs.
Managed schedules, accepted time off requests and maintained coverage for shifts.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
Associate of Applied Science - Computer Networking
Henry Ford College
Dearborn, MI
05-2021
Skills
Problem-Solving
Team Leadership
Server Management
Firewall configuration
Network configuration
Reliable and punctual
Computer Skills
FLUENT IN Arabic/French
Customer Service
Strong Work Ethic and Dependable
Affiliations
Playing/watching sports
Playing video games
traveling
Watching Tv shows
Timeline
Ramp Agent
Delta
10.2021 - Current
Shift Manager
Prospect Airport Services
02.2020 - 10.2021
Associate of Applied Science - Computer Networking