Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Hamza Dahi

Dearborn Heights,MI

Summary

Reliable Ramp Agent with background in aviation operations and customer service. Familiarity with airport regulations, safety procedures, and aircraft handling systems. Known for teamwork skills, strong communication abilities, and commitment to safety standards.

Overview

5
5
years of professional experience

Work History

Ramp Agent

Delta
Romulus, MI
10.2021 - Current
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Operated a variety of motorized vehicles, such as tugs and belt loaders, power stows safely and efficiently around airport premises.
  • Assisted passengers with special needs, including wheelchairs, strollers, and other mobility aid vehicles.

Shift Manager

Prospect Airport Services
Romulus, MI
02.2020 - 10.2021
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Efficiently coordinated and monitored daily staff allocation
  • Resolved conflicts between staff members in a professional manner.
  • Helped employees accomplish tasks during peak periods.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Enforced safety standards throughout the Terminal, including proper use of the wheelchairs/aisle chairs.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Education

Associate of Applied Science - Computer Networking

Henry Ford College
Dearborn, MI
05-2021

Skills

  • Problem-Solving
  • Team Leadership
  • Server Management
  • Firewall configuration
  • Network configuration
  • Reliable and punctual
  • Computer Skills
  • FLUENT IN Arabic/French
  • Customer Service
  • Strong Work Ethic and Dependable

Affiliations

  • Playing/watching sports
  • Playing video games
  • traveling
  • Watching Tv shows

Timeline

Ramp Agent

Delta
10.2021 - Current

Shift Manager

Prospect Airport Services
02.2020 - 10.2021

Associate of Applied Science - Computer Networking

Henry Ford College
Hamza Dahi