Senior Operation Supervisor leading site operations for a NAPA account with accountability for business planning, AP, payroll, safety, fleet management, and DOT compliance. Directs daily dispatch, trains and onboards 21+ employees per year, and reporting, completing 12–20 reports per month while keeping 6–8 customer KPIs on target per month. Uses Fleet Management and Business Intelligence tools to support inventory control, financial planning, and operational decisions, including reducing cost by coming up with new ideas like creating SMARTSHEETS for associates to request PTO and driving a Lean Challenge Project requesting Flex drivers.
Work History
Senior Operation Supervisor
2 Years 8 Months
Penske Logistics | 12.2023 - Current
Site Manager for NAPA account. Prepared and maintained yearly business plan and all financials, including AP and payroll, to ensure fiscal responsibility. Managed safety protocols, fleet operations, training programs, DOT compliance, and daily dispatch to optimize overall site performance. My primary job is to make sure customers' KPIs are met. Generated daily, weekly, and monthly reports. Proficient in Fleet Management, Business Intelligence, Fleet Insight, AS400
Supervised daily operations to ensure compliance with safety and quality standards.
Developed and implemented process improvements that enhanced operational efficiency.
Trained and mentored team members on best practices and safety protocols.
Senior Operation Supervisor
1 Year 2 Months
Penske Logistics | 10.2022 - 12.2023
Site Manager for NAPA account. Prepared and maintained yearly business plan and financials, overseeing accounts payable and payroll. Managed safety, fleet operations, training, DOT compliance, and daily dispatch. My primary job is to make sure customers' KPIs are met. Prepared daily, weekly, and monthly reports. Proficient in Fleet Management, Business Intelligence, Fleet Insight
Oversaw daily operations, ensuring compliance with safety standards and regulatory requirements.
Developed training programs for staff, enhancing team performance and operational efficiency.
Implemented process improvements that streamlined workflows and reduced operational costs.
Operation Supervisor/Inventory Control Manager
11 Months
Penske Logistics | 11.2021 - 10.2022
Supervised inbound and outbound operations at Penske Detroit Diesel warehouse, ensuring 2-hour service delivery to support continuous 24-hour production. Prime job was Inventory Control Manager for Detroit Diesel Penske, having to use inventory software like SAP. Interacted daily with customers to ensure requirements were consistently met and maintained satisfaction. Prepared daily, weekly, and monthly reports. Developed and trained staff in warehouse environment to maintain KPI’s in production as well as maintain a high safety record.
Oversaw daily operations, ensuring compliance with safety and quality standards.
Trained and mentored team members to enhance productivity and performance.
Streamlined workflows by identifying inefficiencies and implementing process improvements.
Logistics Coordinator
6 Months
Ryder Logistics | 05.2021 - 11.2021
Dispatched outbound orders for automotive account, ensuring timely delivery and customer satisfaction. Resolved customer service issues to maintain service quality and client relationships. Managed safety requirements and conducted maintenance and inspections of large fleet to ensure compliance and operational integrity. Duties included maintenance and inspections of a large fleet. I am knowledgeable in accident and injury investigation and reporting. Completed daily, weekly, and monthly reports.
Coordinated logistics operations to ensure timely delivery and adherence to customer requirements.
Managed inventory levels using advanced tracking systems to optimize stock availability.
Streamlined shipping processes by implementing new software tools for efficiency improvements.
Logistics Coordinator
6 Years 4 Months
Michigan Paving & Materials | 01.2015 - 05.2021
Dispatched incoming and outbound orders for a liquid asphalt terminal. Managed customer service issues by taking orders and dispatching over 50 contract haulers for equipment logistics. Duties included recruitment, training, maintenance, and inspections of a large fleet. I am knowledgeable in accident and injury investigation and reporting. Developed and maintained annual budget and forecasts to ensure operational efficiency. Developed pricing structure for driver pay and conducted cost analysis for materials and labor. Prepared daily, weekly, and monthly reports. We were responsible for all incoming rail deliveries and releasing empty cars back to the local railroad yards.
Coordinated logistics operations, ensuring timely delivery of goods to various destinations.
Managed inventory levels using advanced tracking software to optimize stock availability.
Developed and implemented process improvements to enhance shipping efficiency and reduce delays.
Transportation Supervisor
4 Years 10 Months
New Center Community Service | 11.2009 - 09.2014
Department Leader in charge of scheduling and dispatching of drivers from all company departments. Resolved customer service issues to enhance satisfaction and ensure smooth operations. Maintained and updated DOT and OSHA compliance, overseeing random testing and driver logs. Manage all safety requirements. Conducted maintenance and inspections of a large fleet to ensure safety and operational reliability. Knowledgeable knowledgeable in accident and injury investigation and reporting. Executed daily, weekly, and monthly reporting tasks.
Supervised daily transportation operations to ensure timely and efficient service delivery.
Implemented safety protocols and compliance measures for vehicle operation and maintenance.
Coordinated logistics for community outreach programs, optimizing route efficiency.
LDC Operations Supervisor/ Driver
12 Years 10 Months
Penske Logistics | 08.1996 - 06.2009
Job duties included scheduling and dispatching many drivers for a national appliance manufacturer. Resolved customer service issues to enhance client satisfaction. Maintain and update all DOT and OSHA requirements including DOT random testing and driver logs. Manage all safety requirements. Maintained and inspected a large fleet. I am knowledgeable in accident and injury investigation and reporting. Maintained inventory of LDC loading and unloading in freight while scheduling drivers and outside carriers for timely deliveries. Required to complete daily, weekly, monthly reports.
Led daily operations to optimize workflow efficiency and enhance productivity.
Trained and mentored team members on operational best practices and safety protocols.
Implemented process improvements that reduced turnaround times in logistics management.
Education
High School Diploma - Computer Science
Schoolcraft Community College | Livonia, MI | 07-2025
College Prep - Computer Programming
Annapolis High School | Dearborn Hts, MI | 06-1984
Skills
Operations management
Staff supervision
Budgeting and cost control strategies
Workflow optimization
Data analysis
Lean operations
KPI reporting
Workforce planning
Forecasting
Inventory management
Compliance management
Incident reporting
Logistics management
Customer service
DOT compliance
OSHA compliance
Fleet scheduling
Route optimization
Transportation planning
Dispatch operations
Vendor management
Timeline
Senior Operation Supervisor
Penske Logistics
12.2023 - CurrentRead More
Senior Operation Supervisor
Penske Logistics
10.2022 - 12.2023Read More
Operation Supervisor/Inventory Control Manager
Penske Logistics
11.2021 - 10.2022Read More
Logistics Coordinator
Ryder Logistics
05.2021 - 11.2021Read More
Logistics Coordinator
Michigan Paving & Materials
01.2015 - 05.2021Read More
Transportation Supervisor
New Center Community Service
11.2009 - 09.2014Read More
LDC Operations Supervisor/ Driver
Penske Logistics
08.1996 - 06.2009Read More
Annapolis High School
College Prep from Computer Programming
Read More
Schoolcraft Community College
High School Diploma from Computer Science
Read More
Training
SMITH SYSTEM TRAINER COMPLETED 1 WEEK COURSE 2023-02