BRYAN D. WAILS
Colorado Springs,CO
Summary
Dynamic, safety-focused Operations Manager and technical leader with 18+ years of comprehensive experience directing complex fleet operations, heavy equipment availability, and field service crews. Proven track record bridging executive strategy with daily route execution across industrial transportation, municipal utility, and commercial fleet environments. Expert in leveraging fleet telematics, GPS route tracking, and operational metrics to optimize asset utilization, reduce downtime, and drive route efficiency. Demonstrated authority in DOT and OSHA compliance, employee onboarding, route personnel scheduling, and safety-first culture transformation. Skilled at collaborating cross-functionally with dispatch, maintenance, and senior leadership to ensure flawless service reliability, customer satisfaction, and continuous process improvement.
Overview
14
14
years of professional experience
Work History
Fleet Maintenance Supervisor & Operations Foreman
FLEET OPERATIONS MANAGEMENT
Colorado Springs, CO
12.2021 - Current
- Provide daily operational oversight and production scheduling for a 16-person technical crew managing a 549-vehicle commercial and heavy transport fleet ($60M asset valuation), sustaining a 98% fleet availability benchmark.
- Champion daily communication with dispatch and route personnel to address vehicle faults, reallocate assets during peak demands, and eliminate route delays.
- Serve as primary timecard supervisor and labor-tracking lead; direct daily shift assignments, approve hours, monitor overtime, and evaluate workforce productivity.
- Instrument fleet telematics and computerized management systems (CMMS) to monitor diagnostic trouble codes, evaluate operational utilization data, and optimize preventative maintenance intervals.
- Act as Primary Safety Manager, redesigning operational hazard control procedures and facility Lockout/Tagout (LOTO) protocols; achieved 100% compliance across environmental, OSHA, and regulatory inspections, earning the organizational Safety Leadership Award.
- Spearhead talent acquisition and retention: interview, onboard, and mentor junior technicians and operators, expanding multi-trade competencies and boosting operational readiness by 20%.
- Manage an operational parts and supply budget of $250K; secured $232K in capital equipment upgrades and generated $120K in cost avoidance through strategic in-house rebuild initiatives.
Fleet Operations Superintendent & Maintenance Branch Manager
GLOBAL LOGISTICS & SUPPORT SERVICES
09.2024 - 04.2025
- Directed round-the-clock operational logistics and maintenance readiness for a $104M heavy vehicle fleet and 153 leased commercial units supporting 28 operational divisions.
- Assembled and led a high-efficiency 25-technician response crew across multiple rotating shifts, standardizing standard operating procedures (SOPs) and safety protocols.
- Supervised the rapid elimination of a 2-year operational backlog, clearing 550 complex mechanical work orders to restore essential field capabilities.
- Oversaw physical staging, vehicle routing, and yard traffic layout as part of a 60,000 sq ft compound expansion, streamlining vehicle check-in/check-out staging and accelerating turnaround times.
- Audited commercial asset allocations, identifying operational inefficiencies and redundant contracts to achieve $285K in recurring annual operating savings.
- Overseas Facility
Fleet Operations Supervisor & Customer Intake Manager
REGIONAL TRANSPORTATION & FLEET SERVICES
Colorado Springs, CO
11.2018 - 12.2021
- Supervised intake operations, diagnostic triage, and dispatch work-order scheduling across a 683-vehicle fleet ($66M value), directly managing 9 lead technicians and coordinating with field route drivers.
- Maintained a consistent 96%98% fleet in-commission rate across heavy transport, utility trucks, and auxiliary equipment, outperforming regional operational benchmarks.
- Collaborated closely with dispatch coordinators and commercial clients to resolve service interruptions and equipment concerns rapidly, ensuring top-tier service satisfaction.
- Formalized standardized onboarding checklists and qualification pipelines for new personnel, reducing initial operational errors and improving first-time fix rates.
- Managed accident and damage investigations, conducting root-cause reviews and regulatory reporting that recovered $90K in damages while reinforcing driver safety standards.
- Conducted periodic route fleet audits and contract rationalization, eliminating 60% of redundant rental assets to capture $750K in operational expenditure reductions.
Operations & Maintenance Foreman Specialized Fleet
HEAVY VEHICLE MAINTENANCE DIVISION
Little Rock, AR
02.2017 - 11.2018
- Led and scheduled a dedicated crew of specialized mechanics performing high-priority inspections and heavy repairs on emergency response and heavy tanker vehicles, sustaining a 92% readiness rating.
- Managed work-order flow, labor hour tracking, and safety sign-offs across more than 3,000 work orders supporting 485 commercial assets valued at $59M.
- Accountable for consolidated tooling, diagnostics, and inventory systems valued at $800K, earning Top Performer recognition during annual compliance audits.
Mobile Crew Lead & Senior Heavy Equipment Specialist
EXPEDITIONARY FLEET SUPPORT
11.2012 - 01.2018
- Directed a rapid-deployment mobile field maintenance crew servicing 16 heavy transport and industrial support assets in demanding, austere outdoor environments, sustaining a 93% fleet readiness rate.
- Executed root cause failure analyses (RCFA) in the field to rectify complex pneumatic, hydraulic, and electrical pump failures, clearing chronic equipment downtime issues.
- Spearheaded rapid field inspection and remediation across 23 heavy diesel units, preventing catastrophic failures and conserving significant operational capital.
- Field Operations
Education
Associate of Applied Science (AAS) - Vehicle & Equipment Maintenance
Accredited Program
Advanced Leadership & Supervisory Management Program -
Supervisory Principles & Team Leadership Certification -
Continuous Process Improvement (CPI) / Lean Workflow Certification -
Fleet Readiness & Lifecycle Logistics Management -
Maintenance Technical School
Skills
- Operations Management & Oversight: Daily route logistics, field crew dispatch, workflow coordination, asset allocation, continuous process improvement (CPI/Lean), vendor and contract management
- Safety & Regulatory Compliance: DOT compliance, OSHA standards, EPA hazardous materials guidelines, facility and route safety audits, Lockout/Tagout (LOTO), incident and accident investigation
- Team Leadership & Workforce Staffing: Hiring and interviewing, onboarding, timecard supervision, route and shift scheduling, performance management, cross-training, and employee retention
- Telematics & Operational Data Analytics: Fleet telematics (GPS tracking, idle monitoring, route performance, driver safety metrics), CMMS instrumentation, KPI reporting, and data-driven decision-making
- Heavy Vehicle & Equipment Systems: Refuse and heavy transport equipment, PTO systems, advanced hydraulic/pneumatic systems, heavy diesel diagnostics, and preventative/corrective maintenance (PM/CM)
- Customer Service & Dispatch Coordination: Escalation resolution, route disruption recovery, client communications, service-level agreement (SLA) fulfillment, and cross-departmental coordination
- Operational Management Systems: Fleet Telematics (GPS route tracking, driver behavior monitoring, engine telematics), Computerized Maintenance Management Systems (CMMS), Electronic Dispatching Platforms, Enterprise Resource Planning (ERP), MS Office Suite (Advanced Excel, Word, Outlook, PowerPoint)
- Compliance & Safety Standards: DOT / FMCSA Regulations, OSHA Safety Compliance, EPA Standards, Hazardous Materials (HAZMAT) Containment, Lockout/Tagout (LOTO) Program Administration, Job Safety Analysis (JSA)
- Equipment & Mechanical Expertise: Hydraulic Systems Overhaul, Pneumatics, Power Take-Off (PTO) Systems, Heavy Duty Diesel Diagnostics, Preventive Maintenance Scheduling, Fleet Asset Lifecycle Optimization
Awards
Awards & Recognition: Organizational Safety Leadership Award (LOTO Program Redesign) Operational Excellence Award (5-Time Recipient) Maintenance Team of the Month Award.
Personal Information
- Title: Operations Manager | Fleet & Route Logistics Leadership
- Driving License: Clean Driving Record
- Availability: Field & Route Operations Ready
Timeline
Fleet Operations Superintendent & Maintenance Branch Manager
GLOBAL LOGISTICS & SUPPORT SERVICES
09.2024 - 04.2025
Fleet Maintenance Supervisor & Operations Foreman
FLEET OPERATIONS MANAGEMENT
12.2021 - Current
Fleet Operations Supervisor & Customer Intake Manager
REGIONAL TRANSPORTATION & FLEET SERVICES
11.2018 - 12.2021
Operations & Maintenance Foreman Specialized Fleet
HEAVY VEHICLE MAINTENANCE DIVISION
02.2017 - 11.2018
Mobile Crew Lead & Senior Heavy Equipment Specialist
EXPEDITIONARY FLEET SUPPORT
11.2012 - 01.2018
Fleet Readiness & Lifecycle Logistics Management -
Maintenance Technical School
Continuous Process Improvement (CPI) / Lean Workflow Certification -
Supervisory Principles & Team Leadership Certification -
Advanced Leadership & Supervisory Management Program -
Associate of Applied Science (AAS) - Vehicle & Equipment Maintenance
Accredited Program