Allen Brown
Breckenridge
Summary
I've been working on skis for a few years now including repairing and tuning my friends and my own skis at home. I've worked four seasons setting up rentals for guests at two different breeze shop locations. I get along well with others. I have a very open schedule and have no problem working holidays. Skiing is something I am very passionate about. I can talk to guests for days about skiing and the outdoors in general. This will be my 8th season skiing in Colorado. When I'm not working I spend as much time as possible skiing in the winter and whitewater rafting in the summer.
Overview
8
8
years of professional experience
Work History
Rental Supervisor
Vail Resorts Retail.
10.2024 - Current
- Ensured compliance with safety regulations, conducting regular ASTM testing of rental equipment and facilities.
- Training new hires and employees new to the rental side on how to properly setup ski bindings and snowboards. Also, making sure it is understood how important it is to do this job correctly to prevent injuries.
- Run overdue reports and contact customers when necessary.
- Helping with monthly audits and alarm tests.
- Having a good understanding and the ability to use all the different software including the POS, Rental Client, Close In, Vrr report service, MMS.
- Entering rental contracts into the POS and filing them in the proper place.
- Being able to do everything we do in our tune shop including stone grind, base grind, base repair with ptex and base weld, sharpening edges and of course waxing.
Rental Technician
Vail Resorts Retail.
03.2024 - 05.2024
- Assisted customers with selecting appropriate rental equipment based on their needs and preferences.
- Greeted customers at rental counter and initiated communication to determine service needs.
- Evaluated customer satisfaction with products and services upon return of rental, taking action to remedy complaints when necessary.
- Trained new employees on company policies and procedures, fostering a supportive work environment.
Whitewater Rafting Guide
KODI Rafting
05.2022 - 08.2022
- Instructed guests in proper safety procedures and equipment usage
- Organized daily trips, prepared gear, and supervised loading of boats
- Assisted with launching and docking of rafts as well as paddling instruction
- Made sure everyone was safe and safely made it down the river
- Responded promptly to any emergencies that may arise during trips
Ski Rental Technician
Vail Resorts Inc
12.2021 - 04.2022
- Inspected rental equipment for any damage or wear and tear prior to renting out
- Assisted customers with selecting the appropriate ski size, type, and style based on their skill level and desired terrain
- Cleaned and maintained rental skis, boots, poles, bindings, helmets, goggles in accordance with safety regulations
- Adjusted bindings to ensure proper fit of customer's boots
- Organized storage areas for easy access to rental items when needed
- Answered customer inquiries regarding product features and benefits
- Tuned and repaired customer and rental skis and boards
- I have experience with ptex repair and base welds
- Can do base and stone grinds on skis/boards
White Water Raft Guide
Clear creek rafting company
05.2017 - 08.2021
- Instructed guests on proper rafting techniques and safety protocols
- Provided detailed overviews of the river environment and its inhabitants
- Assisted in loading, unloading, and securing gear onto the rafts
- Makes sure everyone got to the end safely
- Helped with training rookie staff
- Managed emergency situations with swiftness and composure while ensuring guest safety
- Conducted pre-trip briefings to review safety procedures and answer questions from participants
- Managed first aid kits in accordance with state regulations for outdoor recreation activities
- Paddled alongside other boats to provide support as needed during difficult sections of rapids
- Encouraged guests through challenging rapids while providing positive reinforcement
- Inspected equipment prior to departure for signs of wear or damage due to rough conditions
- Responded quickly to any capsizing incidents while keeping calm under pressure
Ski Technician
Vail Resorts Inc
10.2020 - 04.2021
- Performed ski and snowboard maintenance, including waxing and sharpening edges
- Checked ski bindings for proper fit and function
- Evaluated skis for delamination or other damage that could cause safety hazards
- Inspected customer's equipment for any pre-existing damage before work was performed
- Assisted customers with selecting appropriate equipment based on their ability level and skiing style preferences
- Tuned alpine skis using stone grinding machines, belt sanders, and hand tools such as files and scrapers
- Provided advice to customers regarding the care and maintenance of their ski equipment
- Worked closely with sales staff to ensure a positive customer experience from start to finish
- Communicated effectively with supervisor about daily tasks completed and any additional needs for the shop
- Demonstrated product knowledge by explaining various types of ski and snowboard technology available at the shop
- Adhered strictly to all safety protocols while operating machinery in shop area
Education
Web Development
Code Academy
OnlineSome College (No Degree) - Mechanical Engineering
NorthWest Arkansas Community College
Bentonville, ARWelding Certification - Welding
Tulsa Welding School
Tulsa, OK05.2005
High School Diploma - undefined
Roger High School
Rogers, AR05.1998
Skills
- Visiting with customers and doing my best to understand they're wants and needs Then doing my best to fulfill those wants and needs
- Putting myself in the customers shoes when explaining certain policies to customers so that they will be more likely to understand why we do things certain ways
- Deescalating situations and doing my best to be positive Without our customers we don't have jobs
- Staff Guidance
- I'm proficient in tuning skis and boards (waxing, sharpening, base repair ptex and base welds and base grinds)
- Making sure all of our weekly reports are taken care of
- Keeping employees updated on they're training
- Helping new employees with they're binding certifications
Timeline
Rental Supervisor
Vail Resorts Retail.
10.2024 - Current
Rental Technician
Vail Resorts Retail.
03.2024 - 05.2024
Whitewater Rafting Guide
KODI Rafting
05.2022 - 08.2022
Ski Rental Technician
Vail Resorts Inc
12.2021 - 04.2022
Ski Technician
Vail Resorts Inc
10.2020 - 04.2021
White Water Raft Guide
Clear creek rafting company
05.2017 - 08.2021
Web Development
Code Academy
Some College (No Degree) - Mechanical Engineering
NorthWest Arkansas Community College
Welding Certification - Welding
Tulsa Welding School
High School Diploma - undefined
Roger High School
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