Rosendo Castilla

• Processed refund requests with high accuracy, ensuring eligibility requirements were met.
• Completed training as Benefit Analyst trainee, acquiring essential analytical skills within Data Resolution Team.
• Processed death claims for both retired and active members.
• Trained over 12 individuals as subject matter expert for Death Claims Team, enhancing overall team capabilities.

I provided responses to complex telephone inquiries from members regarding TRS laws, rules, policies, procedures, forms, and processes; I answered questions and forwarded inquiries to the appropriate agency staff.