Destinee Russell
Austin
Summary
Has a proven track record of delivering exceptional customer service with a positive attitude even under pressure. Excels at anticipating customers' needs and providing thoughtful recommendations while demonstrating a deep understanding of the menu. Has strong teamwork skills and the ability to handle difficult situations professionally. Strong organizational and time-management skills have helped to consistently exceed sales goals while ensuring an excellent dining experience for customers. Excellent communication skills, attention to detail, problem-solving ability, and effective time-management make a valuable asset to any restaurant team.
Overview
7
7
years of professional experience
Work History
Benefit Processor
Teacher Retirement Systems of Texas
04.2022 - Current
- Manages the enrollment process for new members joining the retirement system, ensuring accurate and timely entry of their information into the TRS database.
- Calculates retirement benefits for eligible members based on their years of service, salary history, and other relevant factors according to TRS guidelines.
- Administers pension benefits for retired members, including processing monthly pension payments, updating beneficiary information, and handling any adjustments or changes to benefits as needed.
- Maintains accurate records and documentation related to member benefits, ensuring compliance with TRS policies and regulations.
Server
Plucker’s Wing Bar
10.2020 - 08.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
Server
Luke’s Icehouse
08.2018 - 03.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
B.S - Business Management
Lamar University
Beaumont, Tx12-2021
Skills
- Customer Service
- Communication
- Multi-tasking
- Attention to detail
- Problem-solving
- Time-management
- Teamwork
Timeline
Benefit Processor
Teacher Retirement Systems of Texas
04.2022 - Current
Server
Plucker’s Wing Bar
10.2020 - 08.2021
Server
Luke’s Icehouse
08.2018 - 03.2020
B.S - Business Management
Lamar University
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