Allen Deguzman
Streamwood,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Successfully passed company initial and annual recurrent training in areas of load planning, Weight & Balance, aircraft handling and Dangerous Good Handling. Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
25
25
years of professional experience
Work History
Station Supervisor
Atlas Air Worldwide
Chicago, IL
11.2018 - Current
- Performed and streamlined multiple tasks while successfully completing complex matrices.
- Successfully guided team members to timely project completion through effective motivation and leadership.
- Executed numerous responsibilities within Ground and Cargo Operations including serving as a Loadmaster, conducting fueling procedures, coordinating catering services, overseeing de-icing operations, managing hazardous materials and Special Oversize Loads.
- Motivated and led staff throughout fast-paced, time-sensitive projects from initiation to completion.
- Maintained oversight of customers and vendors to ensure compliance with Atlas procedures for all ground operations functions.
- Performed quality control audits to verify flight folder adherence.
- Achieved reliability, performance, and safety goals for customers, vendors, and employees.
- Ensured safe and timely aircraft handling by monitoring ramp activities and performance.
- Assisted in developing and implementing actionable strategies for performance improvement alongside colleagues.
- Provided the organization with valuable insights on best practices and lessons learned.
- Facilitated communication between GHA's and external vendors to ensure seamless handling of charter/forwarder's special loading cargo.
- Ensured compliance with operational requirements and focus items for customers, vendors, and employees in ground operations.
Passenger and Cargo Operations
Japan Airlines
Chicago, IL
09.2009 - 04.2018
- Instructed individuals on the importance of customer service skills, safety protocols, and airline regulations.
- Maintained company standard compliance via performance monitoring.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Coordinated with airport authorities regarding compliance with aviation regulations.
- Provided support to passengers during check-in, boarding, disembarkation, and other related processes.
- Performed detailed inspections of aircraft prior to take off as per FAA guidelines.
- Worked closely with maintenance personnel to resolve any technical issues related to aircrafts before departure time.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Managed daily operations of the aviation department, ensuring safety and efficiency.
- Ensured that all necessary documents were completed properly prior to each flight.
- Created detailed reports outlining the activities of the aviation department on a daily basis.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual employees within operations.
- Coordinated with other departments, including sales, marketing, finance, and human resources. To ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Managed scheduling, training and inventory control.
- Enforced federal, state, local and company rules for safety and operations.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Computer Engineer ATM
NCR ATM Machines
Chicago, IL
03.2000 - 08.2009
- Performed preventative maintenance on ATM machines, including cleaning and lubrication of components.
- Troubleshot and repaired electrical and mechanical issues with ATMs.
- Installed new software updates to ensure compliance with banking regulations.
- Replaced worn or damaged parts such as card readers, keyboards, monitors, printers.
- Conducted regular inspections of ATMs to identify potential problems.
- Verified proper operation of all components after installation or repair work was completed.
- Repaired faulty circuits using a variety of tools such as soldering irons, multimeters.
- Resolved customer complaints regarding malfunctioning ATMs in a timely manner.
- Provided training to bank personnel on the use and maintenance of ATMs at branch locations.
- Configured various settings on ATM machines according to customer specifications.
- Diagnosed system errors using diagnostic programs provided by ATM vendors.
- Transported and installed machines to to new sites.
- Monitored installations to maintain compliance with local codes and industry best practices.
Education
COMPUTER ENGINEERING -
Roosevelt University
Schaumburg, IL01-2005
Skills
- Vendor Relationship Management
- Team Oversight
- Policy Implementation
- Fleet Management
- Excellent communication and leadership skills
- High Knowledge of Hazardous Materials Handling
- Decision-Making
- Safety Procedures
- Quality Assurance
- Team Leadership
- Effective Communication
- Operating Procedures
- Coaching and Mentoring
- Team Development
- Functions independently with limited work direction
- Ability to mentor others and assist peers
- Qualified in all areas of ground and 767/777/747 Cargo operations
Timeline
Station Supervisor
Atlas Air Worldwide
11.2018 - Current
Passenger and Cargo Operations
Japan Airlines
09.2009 - 04.2018
Computer Engineer ATM
NCR ATM Machines
03.2000 - 08.2009
COMPUTER ENGINEERING -
Roosevelt University