Allen Donald
Tallahassee
Summary
Highly motivated retail manager with expertise in optimizing customer engagement and operational processes. Committed to developing staff and enhancing customer satisfaction through strategic problem-solving and effective training.
Overview
16
16
years of professional experience
Work History
Retail Store Manager
Comcast, Xfinity
Tallahassee, FL
08.2024 - Current
- Managed daily store operations, ensuring optimal customer service and employee performance.
- Trained and developed staff on product knowledge and sales techniques, enhancing team capabilities.
- Approved regular payroll submissions for employees.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted regular performance evaluations, providing feedback to enhance employee productivity and morale.
- Fostered a positive retail environment through effective conflict resolution and customer engagement strategies.
Territory Manager
Mobilelink USA
New Albany, MS
01.2024 - 08.2024
- Cultivated relationships with key retail partners to drive product visibility and sales growth.
- Analyzed market trends and competitor activity to inform strategic decision-making.
- Conducted regular performance reviews to assess team effectiveness and optimize processes.
- Trained and mentored sales representatives in sales techniques and strategies.
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
Retail Store and Fiber Sales Manager
BlueLink
Tupelo, MS
06.2022 - 01.2024
- Developed and executed sales strategies to achieve quarterly revenue targets.
- Analyzed market trends to identify new business opportunities and optimize sales approaches.
- Trained and mentored junior sales staff, fostering a collaborative team environment.
- Established and maintained strong relationships with key clients to enhance customer loyalty.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Area Manager
The CBP Group, LLC
Tupelo, MS
03.2018 - 06.2022
- Developed and executed training programs to elevate team performance and engagement.
- Analyzed market trends to identify growth opportunities within the region.
- Managed inventory systems to optimize stock levels and reduce waste.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Transformed underperforming teams into productive, profitable teams.
- Supervised various locations, enforcing high-quality standards of operation.
Store Manager
Dollar General
Columbus, MS
10.2017 - 03.2018
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales trends to inform merchandising decisions and promotional strategies.
Retail Sales Consultant
AT&T
Amory, MS
08.2013 - 10.2017
- Increased customer satisfaction through effective communication and personalized service.
- Resolved customer complaints efficiently, improving overall store reputation.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Sales Manager
Target Mobile
Little Rock, AR
10.2010 - 08.2013
- Increased sales revenue by developing and implementing effective sales strategies.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
No Degree - Sports Journalism
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Highly motivated
- Coaching and mentoring
Timeline
Retail Store Manager
Comcast, Xfinity
08.2024 - Current
Territory Manager
Mobilelink USA
01.2024 - 08.2024
Retail Store and Fiber Sales Manager
BlueLink
06.2022 - 01.2024
Area Manager
The CBP Group, LLC
03.2018 - 06.2022
Store Manager
Dollar General
10.2017 - 03.2018
Retail Sales Consultant
AT&T
08.2013 - 10.2017
Sales Manager
Target Mobile
10.2010 - 08.2013
No Degree - Sports Journalism
Southern New Hampshire University