Allen Gilliss
Aubrey
Summary
Dynamic Customer Success professional with extensive experience in enhancing client satisfaction and retention through strategic relationship management. Expertise in problem-solving and delivering customized solutions that meet diverse client needs, fostering long-term partnerships. Strong advocate for team collaboration and adaptability, consistently driving results in fast-paced environments. Recognized for reliability, exceptional communication skills, and a proactive approach to strategic thinking.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Success Manager
JobTread Software
Dallas, Texas, United States
06.2024 - 10.2025
- Managed a portfolio of 550+ unique customers
- JobTread product expert
- Conducting online product trainings via Zoom
- Perform ongoing assessment & outreach to ensure customer success
- Providing consultative feedback to improve customer workflows
- Contributing to product knowledge base & video library
- Attending Trades shows and closing B2B sales
- Recording and managing all customer activities in Salesforce
- Working closely with the Development Team to identify and communicate product enhancement opportunities and development requests
- Proficient in Salesforce, Zoom, loom, and Excel.
Manager of Operations & Customer Relations
Dallas Pro Paint & Drywall LLC
Carrollton, Texas, United States
06.2019 - 06.2024
- - Deep understanding of Inside sales, building rapport with clients, and delivering results that bring customer and company satisfaction.
- - Ability to close key sales through negotiation and open communication.
- - Leading a team through positive attitude and approachable demeanor.
- - Directing day-to-day operations by implementation of short-term and long-term strategies to achieve company and profitability goals.
- - Conduct performance reviews providing coaching and feedback to benefit both company and employee.
- - Manage company operations with responsibility for profit and loss, scheduling, training and inventory control.
- - Implement policies and standard operating procedures, managed quality, customer service and logistics.
- - Deliver positive customer experiences by implementing effective quality assurance practices.
- - Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- - Plan daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- - Improve morale and management communication by creating employee recognition and rewards practices.
- - Assist in refining procedures, defining best practices and correcting reported issues.
Customer Service Representative
StyleAccess, LLC
Carrollton, Texas, United States
03.2017 - 06.2019
- - Kindly addressed customer concerns, maintaining calm, friendly approach.
- - Documented conversations with customers to track requests, problems and solutions.
- - Provided outstanding services to new and longstanding customers by attending closely to concerns and developing solutions.
- - Reviewed customer account information to determine current issues and potential solutions.
- - Prioritized and organized tasks efficiently to accomplish service goals.
- - Asked probing questions to determine service needs and accurately input information into electronic systems.
- - Reviewed account and service histories to identify trends and issues.
- - Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- - Confirmed delivery of materials and maintain organized record of shortages, and overages.
- Customer Experience and Account Management
Customer Service Representative
Grainger
Dallas, Texas, United States
10.2015 - 12.2016
- - De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- - Assisted customers in making payments on accounts and setting up payment plans.
- - Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- - Reviewed customer account information to determine current issues and potential solutions.
- - Asked probing questions to determine service needs and accurately input information into electronic systems.
- - Worked with supervisor to develop customer service improvement initiatives.
- - Reviewed account and service histories to identify trends and issues.
- - Assessed customer needs and upsold products and services to maximize sales.
- - Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Education
High School Diploma -
Wylie East
Wylie, TX06-2013
Skills
- Customer account management
- Customer relationship building
- Customer retention
- Client relations
- Customer advocacy
- CRM software
Certification
Google Certified in UX Design
Achievements
I have been recognized for delivering exceptional results and meaningful impact. At one of the fastest-growing tech companies in North Texas, I was awarded Top Performing Customer of the Month for my consistent performance. I also received an Outstanding Service Award for supporting and reaching over 500 customers within the JobTread community. Additionally, at the Mile High Summit Conference in Colorado, I set a first-time conference sales record with six sales, showcasing my ability to connect with clients and drive results in high-stakes environments.
Timeline
Customer Success Manager
JobTread Software
06.2024 - 10.2025
Manager of Operations & Customer Relations
Dallas Pro Paint & Drywall LLC
06.2019 - 06.2024
Customer Service Representative
StyleAccess, LLC
03.2017 - 06.2019
Customer Service Representative
Grainger
10.2015 - 12.2016
High School Diploma -
Wylie East