Rachael Scott
Hoschton,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
7 Figure Flipping
09.2021 - Current
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Implemented effective communication strategies that fostered long-lasting connections with customers.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
Medical Assistant
North Atlanta Dermatology
01.2017 - 09.2021
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
Education
Certificate - Medical Assisting
Medical Institute of Northeast Georgia
Braselton, GA03.2015
Bachelor of Science - Business
Gwinnett Technical College
Lawrenceville, GA08.2010
High School Diploma -
North Gwinnett High School
Suwanee, GA05.2002
Skills
- Strategic Planning
- Client Relations
- Customer Account Management
- Inter-Department Collaboration
- Schedule Management
- Customer Relationship Building
- Client Service Optimization
- Staff Mentoring & Leadership
- Account Updates
- Revenue Growth
- CRM Software
- Customer Service
- Account Management
- Records Management
- Customer Retention
- Data Analysis
- Performance Metrics
- Team Collaboration
- Problem Solving
- Decision Making
- Multitasking
- Customer Onboarding
- Active Listening
- Adaptability
- Staff Management
- Technical Support
- Hiring and Training
- Computer Skills
Timeline
Customer Success Manager
7 Figure Flipping
09.2021 - Current
Medical Assistant
North Atlanta Dermatology
01.2017 - 09.2021
Certificate - Medical Assisting
Medical Institute of Northeast Georgia
Bachelor of Science - Business
Gwinnett Technical College
High School Diploma -
North Gwinnett High School
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