Allen Henley
Miami
Summary
Customer Service Supervisor with expertise in team leadership and conflict resolution. Focused on enhancing customer satisfaction and driving operational efficiency. Skilled in training staff and improving service quality through effective decision-making and communication.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
heavenly gardens
Miami
04.2017 - Current
- Resolved complex customer inquiries, escalating critical issues to management to ensure timely resolution.
- Supervised daily operations of customer service team, enhancing support quality and team efficiency.
- Trained new staff on customer service protocols and company policies, facilitating smoother onboarding and integration.
Customer Service Representative
Assurant
Miami
02.2015 - 10.2017
- Delivered exceptional customer service to achieve high levels of customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with inquiries and resolved issues to enhance overall customer experience.
- Maintained detailed records of customer interactions and transactions to support future service improvements.
Education
High School Diploma -
American Academy
Miami, FL09-2025
Skills
- Customer service
- Team leadership
- Conflict resolution
- Decision-making
- Time management
- Microsoft Office
- Data entry
- Communication skills
Timeline
Customer Service Supervisor
heavenly gardens
04.2017 - Current
Customer Service Representative
Assurant
02.2015 - 10.2017
High School Diploma -
American Academy