ALLEN HYATT
Reno,Nevada
Summary
Customer Success Specialist at Worldwide Express. Experienced manager with experience leading a team of 20 people. Bachelor's degree in science with a concentration in Business Administration and management. Google Certification in Data Analytics graduate. Student Athlete, College basketball. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Customer Success Specialist
Worldwide Express
07.2021 - Current
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Improved response times by streamlining support processes and prioritizing urgent requests.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
Assistant Manager
Enterprise Holdings
12.2019 - 07.2021
- Oversaw a fleet of 300 rental vehicles
- Managed and developed a staff of employees at the Flagship branch. Biggest in the Kansas City Metro area
- Built relationships/business partnerships with multiple body shops in the Kansas City metro area
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
Team Leader/Supervisor
Towne Park
03.2015 - 05.2019
- Started as a valet driver and worked up to a team lead/supervisor
- Worked part-time while being a full-time student and athlete in college
- Managed a group of 10+ employees at the Downtown Marriott in Kansas City
- Managed schedules and worked closely with hotel management to coordinate events
- Filed claims on accidents with customers' cars.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
Education
Google Data Analytics Certification -
Google certification
Kansas City, Missouri05.2022
Bachelor of Science - Business Administration And Management
Park University
Kansas City, Missouri12.2020
Skills
- Data Analysis
- Effective Communication
- Adaptability
- Problem Solving
- Relationship Building
- Customer Retention
- Time Management
- Data Entry
- Scheduling
- Appointment Scheduling
Timeline
Customer Success Specialist
Worldwide Express
07.2021 - Current
Assistant Manager
Enterprise Holdings
12.2019 - 07.2021
Team Leader/Supervisor
Towne Park
03.2015 - 05.2019
Google Data Analytics Certification -
Google certification
Bachelor of Science - Business Administration And Management
Park University