Allen J. Snelling
Floresville,TX
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
45
45
years of professional experience
Work History
Senior Technical Support Manager
Xenex Disinfection Services
San Antonio, TX
09.2012 - 10.2025
- Developed and managed the service and repair of the Xenex disinfection robots.
- Developed and managed the technical support team for the Xenex disinfection robots.
- Developed and managed the Xenex Certified Technician program, which trains biomedical and facility maintenance technicians to service and repair the Xenex robots sold to hospitals and organizations around the world.
- Responsible for hiring and training of the technical support team.
- Technical writing of work instructions, preventive maintenance procedures, technical bulletins and service manuals.
- Sat on the CAPA board, worked with engineering, customer support and supply teams in the development and support of the Xenex disinfection robots.
- Daily use of windows 11, Salesforce, Arena, MobiControl WebConsole and Cradlepoint.
- Collaborated with all departments of Xenex Disinfection Services to obtain FDA and ISO certifications.
Maintenance Technician
Toyotetsu
San Antonio, TX
02.2012 - 09.2012
- Replaced malfunctioning parts, related broken wires and cables of automated equipment used in manufacturing processes.
- Performed preventive maintenance of automated equipment used in the manufacturing processes.
- Performed daily routine checks and maintenance of facility equipment.
Lead Technician/District Trainer/Facilitator
Sears Home Services
San Antonio, TX
03.1999 - 02.2012
- Service and repair of direct view, CRT projection, LCD and DLP projection, plasma, LCD and LED televisions.
- Service and repair of video cassette players and audio systems.
- Service and installation of satellite, home theater and antenna systems.
- Service and repair of fitness equipment and garage door openers.
- Trouble shoot and repair to component and board level.
- Trouble shoot motor controller and servo circuits, AC to DC power supplies, test and replace dc motors, replace and align travel switches, chain and belt drive units.
- Trouble shoot logic PCBs and replace.
- Trouble shoot, replace and align infrared safety sensors.
- Facilitate training and mentoring of technicians in the south Texas region.
Service Manager
ABC Rentals of San Antonio Inc.
San Antonio, TX
01.1983 - 03.1999
- Developed and managed the service department servicing consumer electronics.
- Managed and trained service personnel.
- Mediated factory authorizations and warranty claims.
- Prepared and instructed product knowledge classes for store employees.
Sales and Service Technician
Simpson's TV
San Antonio, TX
09.1980 - 01.1983
- Service and repair of televisions in customer's homes.
- Sales, delivery and set up of new televisions.
- Filed warranty claims, ordered parts and mediated estimates for repairs.
Education
Associate in Science (A.S.) - Digital Electronics Technician
St. Philip's College
San Antonio, TX05-1984
High School Diploma -
McCollum High School
San Antonio, TX05-1981
Skills
- Multitasking
- Operations Management
- Technical support coordination
- Remote Support
- Technical Troubleshooting
- Training and mentoring
- Department management
- Self Motivation
- Problem-solving aptitude
Language
English
Fluent
Timeline
Senior Technical Support Manager
Xenex Disinfection Services
09.2012 - 10.2025
Maintenance Technician
Toyotetsu
02.2012 - 09.2012
Lead Technician/District Trainer/Facilitator
Sears Home Services
03.1999 - 02.2012
Service Manager
ABC Rentals of San Antonio Inc.
01.1983 - 03.1999
Sales and Service Technician
Simpson's TV
09.1980 - 01.1983
Associate in Science (A.S.) - Digital Electronics Technician
St. Philip's College
High School Diploma -
McCollum High School