Allen Lane

Work History

MASCO - Delta Faucets

Carmel, IN

01.2022 - Current

Increased efficiency by streamlining data analysis processes and implementing automation tools.
Identified trends and patterns in large datasets, leading to actionable insights for business growth.
Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Recommended process improvements to continually identify, analyze and fix constraints and challenges.

MASCO Retail Support Services

01.2016 - 01.2022

Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Increased sales revenue through effective product recommendations tailored to individual customers.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Trained Lowe's and Home Depot employees on Delta product knowledge and sales techniques.

FirstBank & Trust

Implemented cost-saving measures by conducting thorough financial analysis and identifying areas of inefficiency within the organization.
Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
Drove digital transformation efforts within the organization by implementing advanced technology solutions that streamlined workflows and improved customer experience.
Streamlined operations to maximize business efficiency and profits.
Trained, developed and supported group of 12 deposit operations specialists.
Managed government required compliance operations and auditing.

National Storage Solutions

Handled all HR duties for family owned storage solutions company
Primary focus on employee / management recruiting and hiring
Secondary focus on Benefits Administration.
Let effort to improve payroll administration.
Implemented process improvements to increase reporting efficiency and move to a paperless/virtual environment.

BBVA Compass Bank

Sales & Operations manager for a Fortune 500 bank.
Developed and executed targeted business development initiatives, leading to an expansion of the company's client base.
Enhanced employee engagement and satisfaction through the implementation of comprehensive training programs and performance management systems.
Optimized supply chain management processes by identifying inefficiencies and implementing strategic solutions that increased overall efficiency.
Managed multi-million dollar budgets responsibly, achieving cost savings and ensuring resources were allocated effectively.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.

Convergys Corporation

Manager of customer service project of 100 + employees
Primary focus on quality control development and implementation, and employee training
Tasked with developing a management training program.