Allen Li
West New York
Summary
Dedicated professional with a strong background in customer service and operational management. Expertise in developing pricing structures, ensuring customer satisfaction, and optimizing team performance through effective staff training. Bilingual in Fujianese and Mandarin, enhancing communication in diverse environments.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Manager/Worker
Tsing Garden (Family Restaurant)
West New York
01.2012 - 08.2025
- Supervised daily operations to ensure efficient service delivery.
- Managed staff scheduling and training to maintain optimal team performance.
- Addressed customer inquiries and processed orders to ensure timely fulfillment and satisfaction.
- Coordinated menu planning and ingredient sourcing for seasonal offerings.
- Developed and managed pricing structures for products to enhance market competitiveness.
Education
Bachelor of Science - Pharmacology & Toxicology
The Pennsylvania State University
University Park, PA05-2027
Skills
- Bilingual communication, Analytical problem-solving, Attention to detail, Team collaboration, Word, Excel, Access, PowerPoint, Customer service auditing
- Excel
- Access
- Restaurant operations
- Menu development
- Laboratory techniques
- Interpersonal communication
- Time management
- Fujianese and Mandarin speaker
WORK EXPERIENCE, LEADERSHIP EXPERIENCE
Town Hall, Volunteer Leader, West New York, 2021-03, 2022-02, Trained new volunteers and guiding then with their tasks., Showed importance of teamwork and time management, Help organize events such as fund raisers, West New York Town Hall
CAMPUS INVOLVEMENT
Basketball Club Co-leader Penn State York Feb 2024 – May 2025 Showed me how to lead a team and work together Chinese Club Member Penn State University Park Sept 2025 – Feb 2026 Helped me improve on my social skills and Chinese Basketball Club Co-leader Penn State York Feb 2024 – May 2025 Showed me how to lead a team and work together Chinese Club Member Penn State University Park Sept 2025 – Feb 2026 Helped me improve on my social skills and Chinese
Languages
Chinese (Mandarin)
Limited
English
Professional
Timeline
Manager/Worker
Tsing Garden (Family Restaurant)
01.2012 - 08.2025
Bachelor of Science - Pharmacology & Toxicology
The Pennsylvania State University