ALLEN LIU
ROSEMEAD,CA
Summary
As a student seeking employment, my objective is to obtain a challenging and rewarding position that allows me to apply my skills and knowledge while gaining valuable experience. I am a motivated and dedicated individual who is eager to learn and contribute to a dynamic and innovative team.
Overview
3
3
years of professional experience
Work History
Service Associate
Target
03.2023 - 02.2024
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
Crew Member
McDonald's
07.2021 - 05.2022
- Demonstrated ability to provide exceptional customer service by greeting guests, promptly taking their orders, and accurately processing payments in a courteous and professional manner
- Proficient in managing delivery and mobile orders, ensuring timely and accurate fulfillment of orders, and maintaining open communication with customers to provide updates on the status of their orders
- Committed to maintaining a clean and hygienic environment by regularly sanitizing surfaces, disposing of waste, and adhering to food safety regulations and guidelines
- Skilled in assembling orders and packaging take-out and delivery items to ensure that they are presentable, fresh, and in accordance with customer specifications
- Attentive to quality control measures, such as monitoring food temperatures, checking for correct order accuracy, and addressing any customer concerns or issues promptly and professionally
Education
Bachelor of Arts - Business Marketing
California State University, Fullerton
800 N State College Blvd, Fullerton, CA 928312026
Skills
- Bilingual: English & Mandarin
- Adaptability
- Customer Service
- Collaboration
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Service Associate
Target
03.2023 - 02.2024
Crew Member
McDonald's
07.2021 - 05.2022
Bachelor of Arts - Business Marketing
California State University, Fullerton