Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Allen McKinney

Cedar Hill,TX

Summary

Well-educated Marketing Executive with experience in testing and documentation. Proven history of reliability shown when completing testing and maintaining detailed records of actions. Engaging and pleasant personality with dedication to accuracy and efficiency.

Overview

8
8
years of professional experience

Work History

Play Tester

Cloud Playtest
02.2022 - Current
  • Read, interpreted and followed written test instructions and procedures to accurately test products.
  • Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
  • Collaborated with personnel to spread good practices, share knowledge and provide tool evaluations and selections support.
  • Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
  • Checked software beyond testing scripts for interconnected problems not covered by established specifications.
  • Communicated status updates to stakeholders to widen impact of testing and demonstrate value of optimization program.
  • Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.

Digital Marketing Executive

Thomas Tax LLC
01.2021 - Current
  • Customer Service, Filing Department, Marketing, Brand Growth and Analysis
  • Planned and executed web, SEO, database marketing and social media advertising campaigns.
  • Directed traffic growth strategies, SEO, content distribution, email marketing and trackbacks.
  • Increased brand awareness through creation and management of social media channels, boosting social media engagement by [Number]%.
  • Created and distributed monthly SEO reports to notify clients of site traffic, goals and KPIs.
  • Monitored and analyzed market and competitor metrics to inform digital marketing strategies.

Call Center Customer Service Representative

DialAmerica
10.2022 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.

Professional Car Detailer

Jay 2 Auto Sales
01.2019 - 05.2021
  • Customer Skills, Sales Representative, Auto Repair/Detail
  • Provided exceptional customer service and addressed customer inquiries.
  • Maintained clean, tidy and safe work environment.

Delivery Driver

NAPA Auto Parts - Genuine Parts
08.2020 - 01.2021
  • Customer Service, Delivery Driving, Inventory
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Floor Manager

AT&T Stadium
01.2016 - 11.2020
  • Vending Services, Station Management, Inventory
  • Managed team of 12 employees to maintain smooth-running operations of shop floor.
  • Managed store inventory and stock levels to maintain availability of products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.

Education

Bachelor of Science - Game Design

Full Sail University
Winter Park, FL
05.2024

Associate of Arts -

Cedar Valley College
Lancaster, TX
07.2021

High School Diploma -

Desoto High School& Isteam3d
Desoto, TX
06.2021

Skills

  • Intro-IT Experience
  • Computer Science
  • C Programming
  • C# Programming
  • Automobile Sales
  • Automobile Experience
  • Google Sheets
  • Google Slides
  • Google Docs
  • Microsoft Word
  • Excel
  • PowerPoint
  • Visual Studio 2019-2022
  • Unreal Engine
  • Unity
  • Reporting and Analysis
  • Test Scenario Development
  • Specification Compliance Testing
  • Product Testing

Accomplishments

  • UIL Regional Writer (2014-15-17)
  • Honor Society

Languages

Minor Spanish

Timeline

Call Center Customer Service Representative

DialAmerica
10.2022 - 07.2023

Play Tester

Cloud Playtest
02.2022 - Current

Digital Marketing Executive

Thomas Tax LLC
01.2021 - Current

Delivery Driver

NAPA Auto Parts - Genuine Parts
08.2020 - 01.2021

Professional Car Detailer

Jay 2 Auto Sales
01.2019 - 05.2021

Floor Manager

AT&T Stadium
01.2016 - 11.2020

Bachelor of Science - Game Design

Full Sail University

Associate of Arts -

Cedar Valley College

High School Diploma -

Desoto High School& Isteam3d

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Allen McKinney