Allen Mlendough
Lilburn
Summary
Passionate about providing professional service delivery and eager to collaborate with key stakeholders to deliver effective solutions. Possessing authorization to work in the US for any employer, committed to leveraging skills and expertise to contribute to the success of a dynamic organization. Excited about the opportunity to make a meaningful impact and drive positive outcomes through dedication and a strong work ethic.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Asset Management Technician
United Staffing
09.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
Network Technician
AT&T
12.2023 - Current
- Professionally utilizing the AT&T fiber expert path to provide excellent customer service bringing fiber internet service to customers
- Performing preventative trouble-shooting steps on repair jobs and restoring services, bringing smiles to customers
- Installed, configured, and maintained network equipment including routers, switches, firewalls, and wireless access points
- Performed regular network monitoring to ensure optimal performance and troubleshoot any connectivity issues
- Upgraded network systems by installing software upgrades and patches to enhance security and functionality
Technical Specialist., Technical Support, Centralized Services.
Ricoh-USA
11.2021 - 12.2023
- Strong customer-centric closing and resolution of minimum 400+ technical support calls per month
- Constantly improving quality of service by actively gleaning customers’ needs and making adjustments
- Sharp application of remote support tools
- Professional collaboration with appropriate stakeholders in business process improvement
- And keen on organizational and individual compliance
Software Installer/Tech Support
Benchmark Technology Group
07.2019 - 11.2021
- Successful achievement of minimum eight one-hour remote software conversions of Fintech systems, daily for over two years
- On-site hardware installation, configuration, and Project Management assist
- Strong troubleshooting and resolution of hundreds of complicated customer software and application problems
Field Tech Sr. Associate
NTT Data
05.2018 - 05.2019
- Successful deployment of 100s of Windows 10 workstations
- User data migration from Win
- 7 and 8.1 to Windows 10
- Efficient management of hundreds break-fix tickets from creation to closing in Remedy
- Enterprise-wide Office 365 installs, synchronizing users’ profiles One Drive and Outlook accounts
- Active Directory, all accomplished in a timely manner according to SOP
Deployment Technician
Emtec, Inc.
05.2017 - 05.2018
- Hundreds of Windows 10 PCs were professionally and efficiently deployed replacing Windows 7 personal computers, in schools and other settings
Computer Technician
Entrepreneur
01.2016 - 01.2017
- Rebuilding and sale of recycled computers, malware removal
Computer Technician
eBryIT
09.2012 - 12.2015
- Accomplished Professional installation of Hundreds of computers for various clients at various sites including cable management, active directory services, professional break-fix services, driving to various locations, inventory management, post deployment problem-solving, etc..
Education
MSc. - Cyber Security
Maryville University
St. Louis, MO05.2018
Trade school - Computer Information Systems
Interactive College of Technology
12.2012
Associate of Arts - Accounting
University of Liberia
Monrovia, LBRSkills
- Electrical experience
- Network infrastructure management
- Active Directory configuration
- Remote Access Software
- Desktop support
- Technical Support
- Business Continuity Planning
- Microsoft Windows
- Windows
- VPN
- OS configuration and support
- Keen on Customer Satisfaction Cyber Security
- Help Desk
- Sales
- Network Firewalls
- Mechanical knowledge
- Network traffic assessment
- Application Support
- Information Security
- Disaster Recovery
- Network firewall management
- DNS
- ServiceNow
- Computer hardware
- DHCP
- Troubleshooting
- Software troubleshooting
- System Administration
- Security Analysis
- NIST Standards
- Microsoft Windows Server
- Microsoft Office
- Communication skills
- LAN
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Power Tools and Equipment
Certification
- Comptia A+ and Network+ Present
- ISC2 CC Cybersecurity Present
- ICIP September 2022 to Present OPSWAT Academy Critical Infrastructure Protection
- CompTIA A+
Affiliations
- ISC2 Membership
Timeline
Asset Management Technician
United Staffing
09.2024 - Current
Network Technician
AT&T
12.2023 - Current
Technical Specialist., Technical Support, Centralized Services.
Ricoh-USA
11.2021 - 12.2023
Software Installer/Tech Support
Benchmark Technology Group
07.2019 - 11.2021
Field Tech Sr. Associate
NTT Data
05.2018 - 05.2019
Deployment Technician
Emtec, Inc.
05.2017 - 05.2018
Computer Technician
Entrepreneur
01.2016 - 01.2017
Computer Technician
eBryIT
09.2012 - 12.2015
Trade school - Computer Information Systems
Interactive College of Technology
MSc. - Cyber Security
Maryville University
Associate of Arts - Accounting
University of Liberia
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