Allen Moussa
Phoenix,AZ
Summary
Motivated 10+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating and supporting staff members. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Retail Store Supervisor
SD Smoke Shop
Phoenix, AZ
11.2025 - 06.2026
- Supervised daily store operations, ensuring optimal customer service and efficient workflow.
- Trained and mentored new staff on product knowledge and sales techniques.
- Resolved customer complaints effectively, fostering positive shopping experiences and loyalty.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Boosted store sales through effective merchandising and strategic product placement.
- Determined layout of store merchandise for visual appeal to consumers.
Territory Sales Manager
RGT Enterprise
Phoenix, AZ
01.2024 - 09.2025
- Developed and executed territory sales strategies to enhance market penetration.
- Cultivated relationships with key clients, fostering loyalty and repeat business.
- Monitored competitor activities and adjusted strategies to maintain competitive edge.
- Established strong relationships with key clients, boosting customer retention rates.
President
MI Budz Smoke Shop
Sterling Heights, MI
07.2023 - 08.2023
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
Owner/Operator
Cheeba Hut Smoke Shop
Chesterfield, MI
03.2017 - 05.2023
- Managed daily operations, ensuring efficiency and compliance with regulations.
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management, optimizing stock levels to reduce waste and meet customer demand.
- Trained and mentored staff on product knowledge and customer service best practices.
- Created a welcoming environment, enhancing customer experience through exceptional service standards.
- Established vendor relationships to ensure quality supplies at competitive prices.
Merchandising Associate
WIS International Inventory Service
Michigan
04.2014 - 01.2016
- Developed and maintained planogram layouts to optimize product placement and enhance sales performance.
- Collaborated with cross-functional teams to execute merchandising strategies aligned with brand objectives.
- Coordinated with suppliers to secure timely delivery of promotional materials for seasonal resets.
- Reduced out-of-stock occurrences by diligently monitoring inventory levels and promptly restocking shelves as needed.
- Increased customer satisfaction by quickly responding to inquiries about product availability or location within the store layout.
Shift Supervisor
CVS Pharmacy
Bloomfield Hills, MI
08.2011 - 03.2013
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Improved inventory management processes, resulting in reduced stock discrepancies.
- Implemented scheduling adjustments to optimize staffing levels during peak hours.
- Resolved customer complaints promptly, enhancing overall customer satisfaction ratings.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
High School Diploma -
Gilbert High School
Gilbert, AZ01-1997
Skills
- Retail management
- Team leadership
- Inventory control
- Sales enhancement
- Customer service excellence
- Budget management
- Strategic planning
- Merchandising
- Planograms
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
Timeline
Retail Store Supervisor
SD Smoke Shop
11.2025 - 06.2026
Territory Sales Manager
RGT Enterprise
01.2024 - 09.2025
President
MI Budz Smoke Shop
07.2023 - 08.2023
Owner/Operator
Cheeba Hut Smoke Shop
03.2017 - 05.2023
Merchandising Associate
WIS International Inventory Service
04.2014 - 01.2016
Shift Supervisor
CVS Pharmacy
08.2011 - 03.2013
High School Diploma -
Gilbert High School