Allen Rodriguez
Orfordville
Summary
Results-driven operations and account support professional with experience in customer account management, ERP/CRM systems, and spare parts logistics within the industrial manufacturing sector. Proven ability to coordinate with internal teams, manage customer relationships, and resolve operational issues efficiently.
Overview
6
6
years of professional experience
Work History
Account Specialist
Valmet Inc.
Beloit, WI
03.2023 - Current
- Manage customer accounts and coordinate spare parts orders for industrial equipment.
- Utilize ERP/CRM systems to process orders, track inventory, and manage customer requests.
- Work cross-functionally with operations, logistics, and technical teams to resolve customer issues.
- Provide technical support related to spare parts availability, ordering, and delivery timelines.
- Maintain strong relationships with customers by ensuring accurate order processing and timely communication.
Produce Manager
Festival Foods
Janesville, WI
05.2020 - 05.2023
- Managed daily operations of the produce department including inventory, merchandising, and staff supervision.
- Oversaw product ordering and vendor coordination to maintain stock levels and reduce waste.
- Led and trained team members to maintain high standards of customer service.
- Managed department performance including sales goals and operational efficiency.
Education
Bachelor of Science - Exercise Science And Wellness
University of Dubuque
Dubuque, IA05.2021
Skills
- Customer Account Management
- ERP Systems
- CRM Systems
- Operations Coordination
- Inventory and Spare Parts Management
- Customer Support and Issue Resolution
- Cross-Functional Team Collaboration
- Document management
- Microsoft office proficiency
- Customer service
- Data entry
- Customer relationship development
Timeline
Account Specialist
Valmet Inc.
03.2023 - Current
Produce Manager
Festival Foods
05.2020 - 05.2023
Bachelor of Science - Exercise Science And Wellness
University of Dubuque