Summary
Work History
Education
Skills
Timeline
Generic

Stephen LaRe

Columbus

Summary

Seasoned account specialist bringing several years of related experience along with deep understanding of financial and payment matters as well as customer service and sales activities. Proficient in data verification, account updates and problem solving. Proven track record of exceeding collection goals while delivering customer satisfaction. Skilled and providing great negotiation, abilities, quick decision-making, and developing relationships with customers.

Work History

Account Specialist

Alliance Data
Columbus
  • Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
  • Developed and maintained relationships with clients to ensure satisfaction with services provided.
  • Researched and resolved customer inquiries regarding billing issues or payment disputes.
  • Developed and maintained customer accounts by accurately recording customer information.
  • Processed and verified transactions, ensuring accuracy and compliance with financial regulations.
  • Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.

Owner

Level 4.
New Albany
  • Implemented quality assurance processes to ensure product excellence.
  • Maintained relationships with existing clients by providing superior customer service.
  • Conducted performance reviews for employees on a regular basis.
  • Ensured compliance with local, state, and federal regulations.
  • Provided direction and guidance to employees.

Collections Agent

Limited Credit Services
Columbus
  • Maintained accurate records of all customer contact attempts and account updates in the database system.
  • Monitored customer accounts for changes in financial status or contact information.
  • Adhered to all applicable laws, regulations, and company policies.
  • Utilized skip tracing techniques including phone calls, internet searches and databases.

Education

High School Diploma -

Pickerington High School
Pickerington, OH
05-1998

Some College (No Degree) - Accounting

Ohio University
Athens, OH

Some College (No Degree) - Accounting

Franklin University
Columbus, OH

Skills

  • Payment processing
  • Customer account management
  • Skip tracing techniques
  • Customer relationship management
  • Quality assurance
  • Account monitoring
  • Problem resolution
  • Client rapport building
  • Team leadership

Timeline

Account Specialist

Alliance Data

Owner

Level 4.

Collections Agent

Limited Credit Services

High School Diploma -

Pickerington High School

Some College (No Degree) - Accounting

Ohio University

Some College (No Degree) - Accounting

Franklin University

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Stephen LaRe