Shannon Connell
Fort Worth,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Account Specialist
Bread Financial
09.2022 - 11.2023
- Completed routine and complex account updates to resolve problems.
- Recorded accurate and efficient records in customer database.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Kept detailed records of daily activities through online customer database.
Business Office Assistant/Accounts Payable & Receivable Clerk
Bethesda Gardens Assisted Living
08.2019 - 08.2022
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Created and maintained detailed records of all office activities.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled day-to-day accounting processes to drive financial accuracy.
Sous Chef
Bethesda Gardens
02.2018 - 08.2019
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Led daily staff meetings to communicate expectations and review safety procedures.
- Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
Education
Associate of Arts - Culinary Arts
The Art Institute of Dallas
Dallas, TX10.2012
Skills
- Calm Under Pressure
- Transaction Processing
- Account Management
- Recordkeeping strengths
- Payment Processing
- Data Evaluation
Leadership & Activities
Eleva8te Graphics, 2021 to present
Curator/ Manager
- I assemble, catalog, manage and display the collective ongoing artwork of several graphic designers on multiple platforms and websites.
O'Connell Catering, 2021 to present
- Craft personalized menus for clientele based on dietary restrictions/ needs, proper food handling and packaging.
Timeline
Account Specialist
Bread Financial
09.2022 - 11.2023
Business Office Assistant/Accounts Payable & Receivable Clerk
Bethesda Gardens Assisted Living
08.2019 - 08.2022
Sous Chef
Bethesda Gardens
02.2018 - 08.2019
Associate of Arts - Culinary Arts
The Art Institute of Dallas
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