Vanessa Andrade
Pleasanton,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
Work History
Account Specialist
Western Finance
10.2023 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Enhanced customer loyalty by providing empathetic support and timely solutions to issues.
Customer Service Representative
Aarons Furniture Store
06.2019 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Made outbound calls to obtain account information.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Set up and activated customer accounts.
Pipe Inspector
LB Foster
08.2016 - 05.2019
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.
- Completed accurate measurements of all production with rulers, calipers, gauges and micrometers and documented findings in official records.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Learned new testing methods through continued education and research.
- Calibrated products to match design and operational specifications.
Visual Merchandiser
Bealls Dept Store
01.2013 - 06.2015
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Promoted new product releases and limited edition items to drive sales.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Caregiver
Helping Hands Nursing Solutions
10.2009 - 11.2013
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with meal planning to meet nutritional plans.
- Recorded client status progress and challenges in logbooks and reports.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Checked mail, shopped for groceries and handled bill payments.
- Prepared food and helped patients eat to support healthy nutrition.
- Built strong and trusting rapport with clients and loved ones.
Education
Associate in Pastoral Ministry - Christian Studies
Biblical Studies And Ministry
San Antonio, TX06.2014
High School Diploma -
Poteet High School
Poteet, TX06.2009
Skills
- Customer Service
- Customer Relations
- Calm and Professional Under Pressure
- Courteous Demeanor
- Data Entry
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Excellent Communication
Timeline
Account Specialist
Western Finance
10.2023 - Current
Customer Service Representative
Aarons Furniture Store
06.2019 - Current
Pipe Inspector
LB Foster
08.2016 - 05.2019
Visual Merchandiser
Bealls Dept Store
01.2013 - 06.2015
Caregiver
Helping Hands Nursing Solutions
10.2009 - 11.2013
Associate in Pastoral Ministry - Christian Studies
Biblical Studies And Ministry
High School Diploma -
Poteet High School
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