Emily Prewit
Lubbock,Texas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support and understanding. Proficient in customer service best practices and ethics.
Overview
5
5
years of professional experience
Work History
Account Specialist
Moss Law Firm PC
03.2023 - Current
- Reconcile customer accounts and identify discrepancies for further investigation.
- Develop customized financial solutions for clients, addressing their unique needs and concerns.
- Resolve complex billing and payment issues for balanced, accurate accounts.
- Keep detailed records of daily activities through online customer database.
- Developed and maintain strong working relationships with professionals within the workplace
- Foster lasting relationships with customers through effective communication and quick response
- Work in call center environment handling inbound and outbound calls
- Maintain high volume of calls and meet demands
- Achieve performance goals on consistent basis
- Respond to customer inquiries and provided detailed account information
- Enhance customer satisfaction by promptly addressing inquiries and resolving concerns
Certified Crew Trainer
Raising Cane’s
07.2019 - 01.2022
- Provided support to local locations when needed
- Attended and engaged in marketing events throughout year
- Provided customer service and dedication to satisfaction
- Handled financial transactions and complex event orders
- Attended meetings and events to discuss improvement of sales and culture
- Active shift management training throughout year
- Reduced employee turnover through effective coaching, mentoring, and ongoing support for all team members
- Set positive example for team members by providing high-quality, efficient service
- Contributed to the development of new company policies by sharing insights from direct interactions with both customers and fellow employees alike
Education
Master of Arts - Marriage And Family Therapy
Capella University
Minneapolis, MN01.2027
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX12.2022
Associate of Arts - Psychology & Sociology
Odessa College
Odessa, TX06.2016
Skills
- Marketing events & Brand promotion
- Customer Service
- New Hire Training
- Team Goals
- Multi-Line Telephone Operation
- Managing Multiple Tasks
- Customer Relationship Management
- Recordkeeping Strengths
- Computer Proficiency
- Calm and Professional Under Pressure
- Complaint resolution
- Escalation management
- Payment Processing
- Legal knowledge
- Terms negotiation
- Verbal Deescalation
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Account Specialist
Moss Law Firm PC
03.2023 - Current
Certified Crew Trainer
Raising Cane’s
07.2019 - 01.2022
Master of Arts - Marriage And Family Therapy
Capella University
Bachelor of Arts - Psychology
Texas Tech University
Associate of Arts - Psychology & Sociology
Odessa College
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