Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support and understanding. Proficient in customer service best practices and ethics.
Overview
5
5
years of professional experience
Work History
Account Specialist
Moss Law Firm PC
2023.03 - Current
Reconcile customer accounts and identify discrepancies for further investigation.
Develop customized financial solutions for clients, addressing their unique needs and concerns.
Resolve complex billing and payment issues for balanced, accurate accounts.
Keep detailed records of daily activities through online customer database.
Developed and maintain strong working relationships with professionals within the workplace
Foster lasting relationships with customers through effective communication and quick response
Work in call center environment handling inbound and outbound calls
Maintain high volume of calls and meet demands
Achieve performance goals on consistent basis
Respond to customer inquiries and provided detailed account information
Enhance customer satisfaction by promptly addressing inquiries and resolving concerns
Certified Crew Trainer
Raising Cane’s
2019.07 - 2022.01
Provided support to local locations when needed
Attended and engaged in marketing events throughout year
Provided customer service and dedication to satisfaction
Handled financial transactions and complex event orders
Attended meetings and events to discuss improvement of sales and culture
Active shift management training throughout year
Reduced employee turnover through effective coaching, mentoring, and ongoing support for all team members
Set positive example for team members by providing high-quality, efficient service
Contributed to the development of new company policies by sharing insights from direct interactions with both customers and fellow employees alike
Education
Master of Arts - Marriage And Family Therapy
Capella University
Minneapolis, MN
01.2027
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX
12.2022
Associate of Arts - Psychology & Sociology
Odessa College
Odessa, TX
06.2016
Skills
Marketing events & Brand promotion
Customer Service
New Hire Training
Team Goals
Multi-Line Telephone Operation
Managing Multiple Tasks
Customer Relationship Management
Recordkeeping Strengths
Computer Proficiency
Calm and Professional Under Pressure
Complaint resolution
Escalation management
Payment Processing
Legal knowledge
Terms negotiation
Verbal Deescalation
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Account Specialist
Moss Law Firm PC
2023.03 - Current
Certified Crew Trainer
Raising Cane’s
2019.07 - 2022.01
Master of Arts - Marriage And Family Therapy
Capella University
Bachelor of Arts - Psychology
Texas Tech University
Associate of Arts - Psychology & Sociology
Odessa College
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