Allen Stahl
Evergreen Park,Il
Summary
Training professional with extensive experience at Audi of America, specializing in client relations and process improvement. Demonstrated success in enhancing customer satisfaction and sales performance through effective facilitation and leadership development. Skilled in utilizing needs assessment techniques to implement impactful training initiatives and promote team excellence.
Overview
27
27
years of professional experience
Work History
Personal Communication Training Coach
Executive Technique
01.2017 - 01.2023
- Partnered with national companies in pharmaceutical, investment, and manufacturing sectors to enhance communication strategies.
- Delivered tailored training sessions for executive clients in public speaking and presentation skills to advance their professional growth.
- Developed training programs to enhance employee skills and knowledge.
- Facilitated workshops to promote effective communication and teamwork among staff.
- Assessed training needs through employee feedback and performance evaluations.
Sales Training Manager
Cars.com
01.2014 - 01.2016
- Delivered instructor-led training programs for new hires to facilitate effective onboarding.
- Coordinated in-market training requests from Regional Manager to provide tailored sales training addressing regional needs.
- Developed comprehensive training programs for sales teams at Cars.com.
- Facilitated workshops to enhance product knowledge and selling techniques.
- Collaborated with marketing to align training with brand messaging and promotions.
Dealer Performance Coach
Audi of America
01.2012 - 01.2014
- Conducted regular visits and consultations with Dealer Principals, General Managers, and Sales and Service staff to target improvements in key performance areas.
- Facilitated initiatives that contributed to improved customer survey results in Service and Sales satisfaction indices.
- Consulted Audi dealers to enhance dealership operations and increase customer satisfaction.
Central Region Trainer
AutoTrader.com
01.2007 - 01.2012
- Developed and delivered orientations for new Advertising Consultants, focusing on company systems, analytic tools, internet advertising solutions for franchises and independent auto dealers, consulting, sales forecasting, and management.
- Coached Advertising Consultants to achieve award-winning performance levels, leading district, regional, and annual sales, while delivering relevant information to enhance sales force effectiveness.
- Developed training materials for new automotive technology and industry practices.
- Conducted workshops to enhance employee knowledge of product features and benefits.
- Facilitated hands-on training sessions to improve customer service skills among staff.
Sales Training Manager
Bed Bath and Beyond
01.2006 - 01.2007
- Trained store employees on merchandise knowledge to enhance customer interactions and sales effectiveness.
- Developed and delivered training programs on sales techniques and customer service aligned with company policies.
- Managed daily store operations, ensuring seamless execution of sales strategies and customer service standards.
Director of Education
Silliker Laboratories
01.1998 - 01.2006
- Spearheaded design and facilitation of team building, conflict resolution, leadership development, and process improvement programs at corporate headquarters and affiliated laboratories, enhancing staff engagement.
- Led 360-degree feedback studies to identify leadership strengths and weaknesses, resulting in tailored individual development programs.
- Coordinated public workshops for client organizations, fostering collaboration and knowledge sharing.
Part-time instructor
Roosevelt University
01.1997 - 01.1999
- Graduate level Integrated Marketing Communication
- Developed curriculum materials for diverse student populations at Roosevelt University.
- Facilitated engaging classroom discussions to enhance critical thinking skills.
- Mentored students to support academic growth and career aspirations.
Dealer Performance Process Facilitator
General Motors (Pontiac Motor Division)
01.1996 - 01.1998
- Led process improvement initiatives through consultations with 24 dealerships in competitive Midwest region.
- Managed customer inquiries and provided product information for automotive sales.
- Coordinated vehicle inventory management and ensured proper stock levels.
- Trained new staff on dealership policies and customer service standards.
Education
Bachelor of Arts - History
Roosevelt University
Chicago, IlMaster of Arts - History
Roosevelt University
Chicago, IlMaster of Science - Integrated Marketing Communication
Roosevelt University
Chicago, IlSkills
- Presentation skills
- Facilitation and training
- Communication training
- Client consulting
- Process improvement
- Project methodologies
- Team leadership
- Team collaboration strategies
- Conflict resolution
- Customer excellence
- Motivational techniques
- Feedback implementation strategies
Timeline
Personal Communication Training Coach
Executive Technique
01.2017 - 01.2023
Sales Training Manager
Cars.com
01.2014 - 01.2016
Dealer Performance Coach
Audi of America
01.2012 - 01.2014
Central Region Trainer
AutoTrader.com
01.2007 - 01.2012
Sales Training Manager
Bed Bath and Beyond
01.2006 - 01.2007
Director of Education
Silliker Laboratories
01.1998 - 01.2006
Part-time instructor
Roosevelt University
01.1997 - 01.1999
Dealer Performance Process Facilitator
General Motors (Pontiac Motor Division)
01.1996 - 01.1998
Bachelor of Arts - History
Roosevelt University
Master of Arts - History
Roosevelt University
Master of Science - Integrated Marketing Communication
Roosevelt University