Allen Vargason
Summary
Experienced customer service representative, skilled at resolving complex customer service issues in a timely manner. Provide solutions that best fit the customer's needs. Skilled at uncovering underlying issues.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Fidelity Investments, Participant Services
Lincoln, NE
08.2023 - Current
- Provided accurate, valid, and complete information to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Specialist
Capital One
Lincoln, NE
05.2019 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Technical Support Expert
Verizon Wireless
Lincoln, NE
05.2012 - 03.2017
Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot software and hardware issues and identify network/application issues. Evaluate customer concerns and resolve problems to customer satisfaction.
Rep-Customer Service
Verizon Wireless
Lincoln, NE
10.2011 - 05.2012
Provided thorough support and problem resolution for customers. Assisted with various calls including billing questions.
Retirement Investor Specialist II
Principal Financial Group
Grand Island, NE
04.2004 - 06.2011
Assisting customers with 401k and Defined Benefit questions. Helped complete market transactions. Series 6 securities license
Retail Sales Representative
CellularOne
Grand Island, NE
02.2000 - 04.2004
Inside sales rep for cellular products and services.
Education
Biology/History
Wayne State College
Skills
- Experienced customer service
- Courteous demeanor
- Problem Solving and resolution
- Inside and outside sales
- Troubleshooting proficiency
- Exceptional telephone etiquette
- Customer relations
- Credit card payment processing
Other experience
Training and coaching experience for customer service.
Timeline
Customer Service Representative
Fidelity Investments, Participant Services
08.2023 - Current
Customer Service Specialist
Capital One
05.2019 - Current
Technical Support Expert
Verizon Wireless
05.2012 - 03.2017
Rep-Customer Service
Verizon Wireless
10.2011 - 05.2012
Retirement Investor Specialist II
Principal Financial Group
04.2004 - 06.2011
Retail Sales Representative
CellularOne
02.2000 - 04.2004
Biology/History
Wayne State College
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